We are looking for an AI platform Service Manager to join our team and act as product lead on the development, management and strategic direction for a novel platform delivering Generative Artificial Intelligence (GAI) tools and services across the University in support of teaching and administration. The AI Platform Service Manager will report directly to the Head of Services but will have a significant degree of autonomy to realize the vision for the new platform.
This post is an open-ended (permanent) contract based at EDINA, University of Edinburgh. EDINA is a centre of digital expertise providing EdTech solutions to the higher, further and school education sectors for decades with a national and international reputation.
The post is a hybrid one with the Service Manager expected to be on campus in Edinburgh at least one day a week. The team would prefer full time working hours (35hrs per week) however are committed to offering flexible working options such as compressed hours or staggered start/finish times.
What the job involves:
Acting as Service Manager for a new AI Platform - overseeing its ongoing development and the roll out of new services based upon it.
Eliciting, developing and prioritizing the business requirements from university stakeholders to drive the ongoing technical work required.
Lead on promoting awareness and outreach support for the platform across the university by running e.g., workshops, training events, engaging with users, eliciting feedback and being the ambassador for the service leading in its adoption.
A bit about you:
A degree in a relevant discipline with a substantial level of relevant work experience and/or a proven record of service or product ownership.
Significant experience of being a (digital platform) Service Manager, ideally with knowledge of current AI trends within higher education
Significant experience of online web-based services and modern technology stacks.
Excellent written, IT, presentational, and supervisory skills. Proven management ability as the post will require activity management duties.
Proven high level ability to communicate clearly and concisely to both technical and non-technical audiences.
Ability to work individually and as part of a team in a senior role.
Highly organised with an ability to plan for and work to fixed deadlines.
Good problem-solving ability and able to demonstrate flexibility and adaptability.
Well-developed interpersonal skills to conduct effective internal and external relations.