Duties and Responsibilities • Responsibility for contract /cleaner performance to achieve and exceed contract SLA and KPI • Management of Health & Safety compliance any concerns are to be reported to the H&S dept • Maintenance of site reference manuals at all sites including Health & Safety documentation, COSHH, data sheets and Risk Assessments, signing in/out and communication books. • Client Relationship management with key focus on service delivery, retention, and contract growth • Management of all directly employed staff, including recruitment and selection, training, performance management and staff retention • Attend training and meetings as required. • Implementation of all company policies and procedures with the guidance from Regional Manager/Operations Director and HR Director. • Ensure timesheets are completed within budget and correct. In the event of incorrect entries disputes to be resolved. • Site visits. In line with client contractual requirement, all audits both SPR and H&S to be completed in line with contractual and business requirement, corrective action plans to be managed in the event of service failure • Arranging maintenance and repair of cleaning equipment, ensure PAT testing compliance • Pre-sale involvement before contract becomes operational, attending new client site meetings with Business Development Managers, managing TUPE transfer and recruitment of operatives as required by the contract, adhering to TUPE and HR compliance at all times. • Provision of cover cleaning operatives, often at short notice and may require the Area Manager to attend site if cover operative cannot be sourced. • Any other ad hoc duties and tasks required. Core Skills • Positive hands-on approach - multi tasker. • Excellent communication skills and client facing skills. • Organised, methodical and ‘can do’ approach • Flexible in working hours • Strong leadership skills • Maintain consistency under pressure • Eye for detail • Confident people manager • Able to manage sites across all sectors Job Types: Full-time, Permanent Salary: £25-30K per year Job Types: Full-time Schedule: • Monday to Friday (Some Weekends) Experience: Cleaning Industry : 3 years (required) Dbs Required Licence/Certification: • Driving License (required)