We are looking for a Complaints Investigator to join our client’s housing team, ensuring fair and timely complaint resolution while delivering outstanding customer service. Key Details: Contract: Until June 2025 (subject to monthly review) Salary: £21.83 PAYE / £28.70 UMB per hour Working Arrangement: Hybrid – Minimum 3 days in the office (Tuesdays, Wednesdays, and Thursdays) Location: Kings Cross/Hammersmith, London Your Role: Investigate and resolve complaints, ensuring fair and timely outcomes. Take full ownership of cases, maintaining clear communication with residents throughout. Deliver high-quality written responses and prepare documentation for Stage 2 reviews. Liaise with internal teams to gather supporting information and drive resolutions. Process compensation payments in line with service standards. Accurately log all case details in the in-house CRM system. What We’re Looking For: Proven experience in complaint handling within housing, local government, or a regulatory setting. Excellent customer service and problem-solving skills. Strong written and verbal communication skills. Ability to manage multiple cases efficiently, meeting strict deadlines. Understanding of regulatory complaint handling frameworks. Why Apply? Join a well-respected housing provider, making a real impact on residents' experiences. Hybrid working model, offering flexibility and work-life balance. Competitive pay rates and career development opportunities. Interested? Apply today and take the next step in your housing career