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Customer Service Advisor Night, Surbiton
Client: N/A
Location: Surbiton, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 33022f8cbd7a
Job Views: 75
Posted: 18.02.2025
Expiry Date: 04.04.2025
Job Description:
Job Role: Customer Services Advisor
Hours of Work: 20 & 40 hours per week, Permanent
Work Location: Surbiton, KT6 4NG
Job Purpose: Based at our receptions across the Charity, this role will quite often be the first point of contact for anyone coming to one of our centres and will be responding to a range of queries, providing information and holistic advice.
The post holder will deliver a consistent high-quality customer service, providing an excellent service experience for everyone they come into contact with.
This critical role is incredibly varied. Amongst the usual reception type duties such as providing a telephone switchboard service for the centre, sorting post, logging repairs and processing payments, this role also plays a key part in keeping the building safe.
The job holder will be a designated first aider as well as fire marshal and responsible for evacuating the building during emergencies. They will also be carrying out regular patrols, including wellbeing and safety checks of key areas throughout their shift.
Depending on the site the job holder may also be welcoming new residents, booking in Health and Wellbeing members, dealing with complaints and reports of anti-social behaviour or just providing a listening ear to residents, service users and members of the public, reporting concerns or issues as appropriate.
Duties and Responsibilities
* General Duties (all sites)
* Welcome all persons arriving at the building, providing information on services/ facilities available and pass enquiries on to other staff as appropriate.
* Ensure only those with authority gain access to the building by monitoring the entry to and exit from the building and ensuring contractors and visitors are signed in/out.
* Operate all the relevant IT systems being used (including but not limited to: Pyramid, Gladstone, Inform, parking control systems, etc).
* Operate the telephone switchboard for the site.
* Receive, sort, and distribute post and other deliveries.
* Follow cashing up procedure throughout the shift and do cashing up prior to shift ending.
* Liaise with bodies such as police and other emergency services on arrival at the centre as necessary.
* Responsible for logging of issuing and return of keys.
* Work with cross-departmental staff to provide a smooth-running front of house service.
* Manage the car park as per local arrangements, including recording registration number plates and taking payments.
* Ensure that all information displayed in reception is up to date, appropriate, well stocked and well presented (including posters and promotional leaflets).
* Health and Safety Duties (all sites)
* Carry out routine checks of the main public and communal areas ensuring they are welcoming, clean, tidy and risk free.
* Record any maintenance issues as they are being reported.
* Ensure that Health and Safety standards are maintained and report all infringements relating to Health and Safety or Fire Regulations immediately.
* Be an appointed Fire Marshal and manage any emergency evacuations of the building.
* Ensure that safeguarding processes and procedures are adhered to and report any concerns.
* Monitor CCTV cameras throughout the shift when in place.
* Accurately record all incidents witnessed and/or responded to during the shift and prepare reports as required.
* Hold a current first aid qualification and act as appointed person whilst on shift.
* Accurately record all accidents and ensure that first aid is administered if required.
* Housing Duties (sites with housing services)
* Contribute to the provision of a Psychologically Informed Environment (PIE) that provides high quality accommodation and housing support.
* Carry out the administrative tasks required when new residents arrive and vacate the hostel.
* Signpost residents to relevant members of staff as needed.
* Take and process rental payments on Pyramid.
* Work with the residents to keep the premises safe and minimize anti-social behaviours.
* Respond appropriately to incidents of anti-social behaviour, applying current policies, procedures, and legislation.
* Community Services Duties (sites with H&WB and/or Children, Youth & Families services)
* Booking classes for the Health & Wellbeing members and taking payments.
* Maintain accurate receipting and accounting of all monies and credit transactions taken whilst on duty.
* Respond to customers and members of the public enquiring about centre services.
* Respond to queries, suggestions and complaints from customers and members of the public.
* Inform sales/membership team of any membership queries that require follow up.
* Set up/take down for facilities hire for bookings and events.
* Assist with the opening of any services on site as required.
* Seek feedback from members and customers to ensure we deliver excellent Customer Care.
Regards,
Ravi Soni
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Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer.
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