Job title
Senior Service Analyst (Standard Support - 2nd Line)
Department
Digital, Data & Technology Group
Salary
Starting from £30,505, rising to £36,924
Closing date
Monday 28 October 2024
About the role
You will be part of a team responsible for the provision of 2nd line support for all equipment, software and services supported by the Digital, Data & Technology (DDaT) Group.
This team is responsible for the effective response to, investigation of and resolution of all support requests; for the provision of 2nd line field support for all IT & Audio-Visual equipment and services supported by DDaT.
You will be actively involved in the day-to-day delivery of an effective IT Delivery Service to the University. The post-holder will act as the point of escalation for incidents and changes and will provide technical leadership and expertise in their area.
You may be part of the team responsible for ensuring the smooth operation of the IT Delivery & Operations Service Desk counter (and associated booking and loan services for staff and students); and for the initial triage of support requests received.
This role includes line management responsibilities and will require the post-holder to lead a small team of Service Analysts with responsibility for deploying them in an effe...