About Our Client
The company is a leading entity in the transport and distribution sector with a staff count exceeding 4,000. It is committed to delivering top-notch services across its vast network of clients, emphasising efficiency, reliability, and quality.
Job Description
Key responsibilities will consist of:
* Regularly review customer feedback to identify areas of improvement.
* Conduct admin base duties of order processing, logistical provision support, driver logging, & freight forwarding.
* Uphold the company's brand image and values in all interactions.
* Coordinate the delivery of agreed targets within the agreed budget to meet the wider requirements of the business for the defined customer portfolio.
* Ensure contractually agreed service standards are provided to individual customers and, where necessary, liaise with the operations and other functional areas.
* Understand and work within the policy standards of individual customers to ensure service provisions/requirements are fulfilled.
* Manage and maintain client accounts ensuring high levels of customer satisfaction.
* Coordinate with the transport and distribution teams to ensure smooth operations.
* Handle client queries and resolve issues in a timely manner.
* Collaborate with the sales team to reach targets.
* Stay updated on product knowledge and industry trends.
* Adhere to company policies and procedures.
The Successful Applicant
A successful Internal Account Manager should have:
* A background in Customer Service within the Transport & Distribution industry.
* Outstanding communication and interpersonal skills.
* Proven skills in account management and customer service.
* Strong problem-solving skills and a proactive approach.
* Knowledge of CRM systems and practices.
* Proven ability to communicate and demonstrate pitching ability.
What's on Offer
* Life insurance.
* Retirement pension.
* Loyalty awards (for 5, 10, 20, 30, and 40 years of service).
* Employee discounts.
* Training and development opportunities (including CPC training).
* Onsite parking.
* Hybrid working.
* Cycle-to-work program.
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