Job Description
Job Summary
Concentrate on maximising new publisher acquisition to drive sales growth in print on demand services. Manage and grow existing publisher accounts by identifying and presenting opportunities to expand publisher engagement in global markets.
Essential Job Duties:
* Manage a portfolio of publishers to maximise their value by increasing print on demand titles submissions, revenue and achieving sales targets.
* Proactively acquire new business through publisher leads and manage the sales process from initial outreach to onboarding.
* Build and maintain strong client relationships to ensure satisfaction, retention and repeat business.
* Collaborate with clients and the UK Customer/Client Services team and, where appropriate, the US Sales team on global accounts to deliver seamless experiences and maximize customers/clients’ satisfaction and sales growth.
* Work with the Marketing department to generate more publisher leads and to set up meetings with target organisations.
* Attend industry/trade events representing Ingram Content Group, staying updated on market trends and identifying new opportunities.
* Negotiate pricing and contracts to align with client needs and achieve business objectives, with reference to the Deal Forms process as appropriate.
* Maximise revenue and inventory opportunities through proactive upselling and cross-selling services to develop longer-term partner relationships.
* Provide performance reports and actionable market insights to inform sales strategies and drive continuous improvement.
* Participate in planning and implementation with publishers through to contract signature stage, following agreed protocols for contract negotiation. Engage with relevant business units in the development of project execution and implementation planning post contract signature.
* Regularly report on activities and completed sales across the range of solutions.
* Deliver regular customer, competitor and market feedback to support strategic decision-making.
* Be responsible for your own Health and Safety and be aware of factors affecting your colleagues to maintain a safe environment.
* Report any accidents and potential hazards to your Line Manager immediately.
Qualifications:
Experience:
* 3-5 years’ experience in sales or the book industry.
Education:
* College/University degree or directly related year for year experience.
Skills:
* Proven successful track record in previous sales role and managing key accounts.
* Strong interpersonal, influencing, and negotiation skills.
* Knowledge of the book industry.
* Knowledge of principles and methods for promoting and selling products or services.
* Sales-focused and customer-centric approach.
* Flexible and proactive.
* Effective oral and written communication skills; computer literate.
* Ability to manage workload by establishing priorities; detail-oriented; ability to operate successfully within a fast-paced environment.
* Flexible approach to work hours and adaptable to change.
* Adherence to deadlines and meeting key deliverables.
* Critical thinking, analytical, time management, and organizational skills.
* Ability to work in a team and develop constructive and cooperative working relationships with others.
* Ability to exercise effective judgment, sensitivity, and creativity to changing needs and situations.
* Ability to receive and give information courteously over the telephone, via electronic communication, or in person.
* Ability to engage in active listening with co-workers, management, and clients/customers.
* Ability to apply new knowledge, technology, and procedures to job responsibilities.
* Ability to meet and maintain performance objectives (standards).
* Personal computing skills, including MS Office (Excel, Word, Outlook).
* Experience in using CRM for sales forecasting, reporting, and pipeline management.
Essential Physical Demands:
* Ability to travel during the working week (UK).
* Ability to sit at a workstation for extended periods of time.
* Ability to work effectively using a personal computer for long periods of time.
* Ability to operate computer equipment, including keyboard and monitor, phone equipment, and other necessary office equipment.
* Ability to maintain consistent, punctual, and regular attendance.
* Ability to maintain a full-time work schedule during normal company operating hours.
Additional Information
Perks/Benefits:
* Competitive salary.
* Generous holiday plus Bank Holidays.
* Life Assurance.
* Company Pension Scheme.
* Company Sick Pay Scheme.
* Continuous Professional Development and Training Opportunities.
* Business Casual dress code, dress down Fridays.
* Free onsite parking.
* Free hot drinks.
* Snack and drink vending machines on site.
* Gym Membership Corporate Discount.
* Service Awards.
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