Customer Service Representative
Location: 100% remote
Salary: £24,000 per annum
Contract Type: 12 Month Contract
Recruiter: Pontoon Solutions
About the Role
Pontoon Solutions is recruiting on behalf of our client for a Customer Service Representative to join their fast-paced, multi-skilled contact centre. This role is ideal for someone with strong communication skills, excellent attention to detail, and a passion for delivering exceptional service.
Key Responsibilities
• Act as an ambassador for the company, providing high-quality customer service.
• Handle inbound queries via phone and email, ensuring accurate recording of interactions.
• Use systems such as Salesforce/Connect and 8x8 to manage enquiries efficiently.
• Ensure customers receive timely updates on their queries.
• Direct callers to the most appropriate support channel, including self-service options.
• Support new team members during their induction when required.
• Proactively identify service improvement opportunities.
• Meet key performance indicators (KPIs) and service targets.
Skills & Experience Required
✔ Experience working in a fast-paced, multi-functional environment.
✔ Strong IT and communication technology skills, with experience in Salesforce/CRM systems preferred.
✔ Excellent verbal and written communication skills.
✔ Ability to engage with diverse customers and colleagues.
✔ High attention to detail and accurate data entry skills.
✔ Self-motivated, organised, and able to manage workload effectively.
✔ Positive, proactive, and solution-focused approach to customer service.
Why Join?
• Competitive salary and benefits package.
• Opportunity to work in a dynamic and supportive environment.
• Career progression opportunities within a growing organisation.
If you are passionate about delivering outstanding customer service and thrive in a fast-moving environment, we’d love to hear from you!
Pontoon Solutions is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.