We are recruiting a Technical Aftersales Support Executive to support a manufacturing company based in West Bromwich. The role will report into the National Sales Manager. We are looking for someone who will go the extra mile to help all their customers.
Our client is a global player in battery-powered equipment. We develop, manufacture and sell a wide range of outdoor equipment across various sales channels. In the United States, they are a market leader and are aiming to become a major player in Europe in a very rapidly developing market.
The role will be predominantly office-based, but we do operate hybrid working when possible. More details can be discussed at interview. The ideal candidate should be based in the West Bromwich/Birmingham and or surrounding areas. On occasion, travel may be required throughout the UK and Europe.
Main Duties:
1. Management of after-sales service requests from customers, including resellers, distributors, and professional users.
2. Management and monitoring of warranties using available systems.
3. Technical support for sales staff, resellers, distributors, end users, and professional customers.
4. Technical support for shop chains or DIY centres, in collaboration with respective national or local representatives.
5. Technical training of sales staff of distributors, specialized retailers, or DIY store chains (e.g., roadshows, dedicated days, robot training).
6. Participation in national and regional fairs.
7. Receive calls from customers (resellers, distributors, and end users) and answer technical questions on all products of the different brands.
8. Manage and resolve disputes and after-sales service issues.
9. Contribute to the creation of a network of after-sales assistance centres.
10. Participate in the development of sales forecasts on spare parts.
Ideal Candidate Skills:
1. Experience of outdoor power equipment (desirable but not essential).
2. Knowledge of instruction manuals.
3. Good command of the technical nature of the products.
4. Proficiency in SAP/Outlook/Microsoft Office/Teams.
5. Excellent communication skills.
6. Able to travel nationally and internationally (if necessary).
In return, the company will provide full product support and training, a family feel environment, and a strong work ethos.
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