Age UK BRWF is recruiting for an Assistant Manager for a new Charity Shop that it is planning to open in Walter Nash Road, Kidderminster.
JOB DESCRIPTION
Job Title: Charity Shop Assistant Manager
Responsible to: Shop Manager and Head of Retail
Responsible for: Shop Volunteers
Location: 138 Walter Nash Road, Kidderminster DY11 7BY
Hours per week: 26 hours per week (to be worked over four days - to be discussed at interview)
Annual leave: 25 days per annum plus bank holidays (pro rata for part time hours)
Salary: £11.44 per hour
General Information:
Age UK Bromsgrove, Redditch and Wyre Forest is a registered charity which provides support and services for the benefit of older people in North Worcestershire. It is a local, independent, non-profit organisation governed by a Board of Trustees.
Job Purpose and Role:
To assist the Shop Manager to ensure the efficient running of a Charity Shop, enabling Age UK Bromsgrove, Redditch & Wyre Forest to raise funds towards services and support for local older people by maximising sales and ensuring high standards of presentation and customer service.
Principle Responsibilities and Duties:
* Make day-to-day decisions on behalf of the Shop Manager if absent to ensure the successful and safe trading operation of the shop.
* Ensure the shop is open six or seven days (depending on area) and is in a clean and pleasant condition, covering in the absence of the Shop Manager.
* Lead and manage the volunteer staff as directed by the Shop Manager and in accordance with Age UK Bromsgrove, Redditch and Wyre Forest Policies.
* Maximise sales by ensuring only high-quality stock is displayed, and goods are presented attractively.
* Work in line with current KPIs and have quarterly appraisals with the Shop Manager to identify further training needs.
* Ensure all volunteers are trained in line with Gift Aid requirements, maximising every opportunity to engage customers to meet Gift Aid targets.
* Maintain a pleasant and friendly atmosphere in the shop to encourage recruitment of new volunteers.
* Update rotas to ensure volunteers are aware of their commitments.
* Ensure the Health and Safety of staff, volunteers, and customers at all times in the absence of the Shop Manager.
* Be responsible for the security of the Shop, holding the keys and ensuring accessibility for necessary volunteers.
* Work with the team and the Shop Manager to ensure all sales opportunities are identified and agreed targets are achieved.
* Minimise stock loss through effective management.
* Be responsible for daily takings and ensure they are banked daily, with evidence recorded as an audit trail.
* Achieve weekly sales targets and control weekly shop expenses through effective cost control aligned to budgets.
* Maximise sales and ensure eBay targets are achieved by sourcing items weekly for the Stourport Hub.
Personal Specification
Essential:
* A positive and enthusiastic attitude
* A good standard of numeracy and literacy
* Flexible attitude adaptable to change
* Experience of managing a diverse group of people
* Able to use own initiative within set parameters
* Commercially aware with an understanding of high street retail
* A good knowledge of high street fashion trends
* Good IT skills and experience of Microsoft packages
Desirable:
* Experience of working in a charity shop
OTHER INFORMATION
* Age UK Bromsgrove, Redditch & Wyre Forest is committed to equal opportunities, principles, and practices.
* All staff will be expected to pursue the aims and objectives of Age UK Bromsgrove, Redditch & Wyre Forest set out in the overall strategic plan.
* All staff must work within the policies & guidelines adopted by the Organisation (see staff handbook).
* All staff will participate in the supervision & appraisal systems adopted by the Organisation.
THIS JOB DESCRIPTION IS INTENDED AS A SUMMARY OF THE MAIN DUTIES OF THE JOB HOLDER, WHO WILL FROM TIME TO TIME BE REQUIRED TO CARRY OUT OTHER ACTIVITIES NOT SPECIFIED IN THIS DOCUMENT.
Job Type: Part-time
Pay: £11.44 per hour
Expected hours: No more than 26 per week
Benefits:
* Company pension
* Employee discount
* Sick pay
Work Location: In person
Application deadline: 28/01/2025
Reference ID: AgeUKBRWFAsstMgr(Walt)
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