Level 3 Business Apprenticeship - Customer Services (Oct 2025)
Please note: We will start to review applications towards the end of March 2025.
Locations: Birmingham, Bristol, Leeds, Manchester, Marlow, Newcastle, South Coast
Qualification: Level 3 Business Associate
Duration: 18 months
* Customer Services
* Services Engagement - Co-ordination
Are you a school or college leaver looking to develop your skills and realise your full potential?
Would you like to kick start your career in a supportive, energetic and innovative company?
Join our Apprenticeship Scheme in Business - Customer Services
For ambitious school and college leavers, a Softcat Apprenticeship is a great first step into the world of work. You earn, learn and gain qualifications while starting out on a structured career. Customer Service is at the heart of what we do at Softcat which is why we're so proud of our 98% customer satisfaction score. We have a number of different customer service roles across our business, all of which serve the purpose of exceeding customer satisfaction.
About Softcat Apprenticeships
Our award-winning apprenticeship scheme equips you with the skills, knowledge, and expertise to succeed in your chosen role within Business Operations.
As an apprentice, your time will be split between 80% work experience and 20% off-the-job training with the support of our dedicated training provider. This is a fantastic opportunity for school leavers looking to kick start their career.
Business Apprenticeships
Our Business Apprenticeship Programme is designed to equip you with everything you need to become a successful Business executive. The programme will build and accelerate your skills and knowledge in your chosen business area while supporting you on your journey to completing your qualification.
During the application process, we will provide more detail on roles available and recommend the best area for you based on your skills and qualities.
We'd love you to have
* Ability to be a team player and also work independently
* Organised with administrative skills
* Ability to develop and maintain relationships
* A willingness and desire to learn new things
Entry Requirements
* A prior attainment level 1 for Maths and English and a score of Entry Level 3 or higher during the initial assessment in English & Maths
* No previous qualifications in Business studies at Level 3 or higher, including A level Business, Level 3 BTEC Extended Diploma in Business, BSc or BA in Business
* No previous qualifications (awarded) in any degree/masters/level 4/HNC and above or equivalent in any discipline
* No previous work experience of over 3 months in a Business executive or administrative type of role
* You must possess current valid documentation to prove Right to Work in the UK
Work in a way that works for you
We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
* Hybrid working – 3 days in the office, 2 from home (subject to role and requirements of the team)
* Working flexible hours - flexing the times you start and finish during the day
* Flexibility around school pick up and drop offs
Working with us
Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.
To become part of the success story, please apply now.
If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.
You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/
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We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include:
Share Incentive Plan
Life Assurance
Holiday
Two days extra holiday on top of your usual entitlement on your birthday and at Christmas.
Trips
Opportunity to qualify for Director hosted (often Michelin star) lunches as well as half and full year incentive trips to places all over the world.
Vouchers
Technology vouchers, activity passes, restaurant discount card.
Partner/Family Benefits
Option to add your partner/family to some of the benefits.
Access to Perklife, our dedicated portal for all perks and flexible benefits.
Maternity, Paternity and Adoption Support
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