About Us: React is a full-service construction and property maintenance insurance contractor serving customers throughout the central belt of Scotland.
We are looking for a motivated and enthusiastic Digital Support Apprentice to join our team and gain valuable hands-on experience while completing a Digital Applications Support Apprenticeship.
What you’ll do:
* Maintaining accurate records and data entry on Microsoft Excel.
* Filing insurance documentation on Core Logic.
* Managing a centralised email inbox on Microsoft Outlook.
* Updating job tracking systems and client portals on Xactamate.
* Being a first point of contact for customers, handling incoming calls and escalating issues appropriately.
* Making outbound calls to customers when required.
* Ensuring clients are informed about key performance indicators (KPIs) and service-level agreements. (SLA's)
Desired skills:
* Strong communication and interpersonal skills
* Organisational and time management skills
* IT proficiency (Microsoft Office experience is a plus)
* Good timekeeping and reliability
* Willingness to learn
Personal qualities:
1. A keen interest in customer service and business administration
2. Willingness to learn and contribute in a fast-paced team
3. Professional, respon...