Customer Service Advisor Annual Salary: £22,628 - £23,934 (This will be pro rata for 3 months) Location: Welwyn Hatfield Job Type: 3-month fixed-term contract, full-time Are you looking to make a real difference in your next role? Do you excel in delivering exceptional customer service? If you're seeking a role with a great work-life balance, look no further. Working hours Monday to Friday from 8:30 AM to 5:30 PM and no Bank Holidays. Day-to-day of the role: Provide face-to-face advice and support to customers at the counter, focusing on Council Tax, Benefits, and Non-Domestic Rates. Engage with and support vulnerable customers, offering tailored assistance based on their specific needs. Promote and guide customers towards using the Council’s online services, enhancing digital engagement. Maintain up-to-date knowledge of relevant legislation and customer service processes. Perform basic administrative tasks, ensure accurate data entry, and manage customer information with strict adherence to data protection regulations. Required Skills & Qualifications: Proven experience in customer service. Previous knowledge of a local authority would be beneficial but not essential. Competency in IT systems and familiarity with digital services. Strong communication skills and the ability to empathise with customers. Ability to remain calm under pressure and handle sensitive situations professionally. Educated to at least GCSE level with grades C or above in English and Maths (or equivalent). Knowledge of data protection regulations and a commitment to maintaining confidentiality. Benefits: Competitive hourly rate. Office hours that support a work-life balance, with no weekend or Bank Holiday working. Opportunity to contribute significantly to the community by supporting local residents. To apply for the Customer Service Advisor position, please follow the link.