An exciting opportunity is available for an experienced Call Centre Manager to lead a busy inbound team in the property services sector. This role is key to ensuring the smooth and efficient running of the call centre, delivering high-quality customer service, and supporting operational performance.You will report directly to the Operations Director and be responsible for the day-to-day management of call handlers and administrators. A strong focus will be placed on coaching, mentoring, and supporting the team to achieve service targets and maintain customer satisfaction.Responsibilities Manage daily operations of the call centre handling property service bookings and support Provide line management to call handlers and admin staff Monitor call quality and team performance to meet service levels Develop and implement operational strategies in collaboration with senior management Train, support, and motivate staff through regular feedback and performance reviews Address escalated customer complaints and ensure effective resolution Oversee scheduling support and ensure all calls are handled efficiently Ensure the office environment is well maintained, including supply management Deliver regular performance updates to the Operations Director Requirements Proven experience in a call centre leadership role Background in property services or a similar service-based industry Strong leadership and team development skills Excellent communication and interpersonal abilities Comfortable working in a fast-paced, high-volume environment Proficient in call centre systems and performance reporting Experience with scheduling tools is a plus A proactive, hands-on approach to managing people and processes This is an ideal role for a motivated and supportive leader looking to make a real difference in a dynamic, customer-focused environment. If you have a passion for service delivery and team development, we would love to hear from you.