Service Desk Analyst
Salary £24,285 to £25,335 per annum
Our College offers a comprehensive range of further and higher education courses and training opportunities for business and industry. The IT team is committed to continually improving technology and the way IT Services are delivered across the College comprising of 10 locations, 25,000 students and 1,400 staff members.
This challenging but enjoyable role requires someone that has excellent communication skills, can perform a high degree of problem solving and takes pride in working to a high standard in a demanding environment.
As a service desk analyst, you should have a passion for IT, excellent customer service skills and be able to stay positive, ensuring our customers have the best possible experience. You will aim to resolve incidents at first line using the tools available. You will work closely with the IT Customer Service Team Leader and IT Services Business Partners to improve the existing services, as well as help to embed ITIL best practices and service-related processes. You will help ensure IT services are continually improving by spotting trends, and opportunity for improvement.
You will work closely with all IT teams to shape the overall approach to the support provision.
The post will be shortlisted against the essential and desirable criteria at application stage from the person specification. Please ensure that you have a look at thi...