Job Title: Optical Assistant
Location: Manchester (Field-Based)
Salary: £25,000 per annum
Industry: Optical
Full UK Driving Licence Required
About the Role:
We are recruiting on behalf of a well-established optical company in Manchester who are looking to add an Optical Assistant to their field-based team. This is an exciting opportunity for someone with a passion for optical care and customer service. The successful candidate will play a key role in providing support to customers, assisting with eye care solutions, and ensuring a smooth experience with the company’s products and services.
Key Responsibilities:
* Deliver high-quality optical assistance in the field, visiting clients in their homes or workplaces.
* Assist customers with product inquiries, troubleshooting, and concerns regarding their eyewear, lenses, or prescriptions.
* Provide hands-on support with fitting and adjusting spectacles, contact lenses, and other optical products.
* Maintain accurate records of customer interactions and follow up where necessary to ensure satisfaction.
* Collaborate with the internal team to ensure customer issues are resolved in a timely and professional manner.
* Represent the company’s values, offering knowledgeable, friendly, and reliable support at all times.
The Ideal Candidate:
* Previous experience is essential and a minimum of 1 year in Practice
* Strong communication skills and the ability to explain optical products and solutions clearly and effectively.
* A full UK driving licence is essential, as this role involves traveling to customer sites.
* Excellent interpersonal skills, with a friendly, empathetic, and professional approach.
* Self-motivated, organized, and able to manage your own schedule and workload efficiently.
* A passion for helping customers with their optical needs and providing exceptional service.
What’s on Offer:
* Salary £25,000 per annum, depending on experience.
* A field-based role offering variety and the opportunity to work independently.
* The chance to be part of a supportive, customer-focused team where your contributions really make a difference.
* Full training and ongoing development to support your growth within the role.
* A company vehicle fully expensed for business and personal use.
* Flexible working with the ability to manage your own schedule.
* Potential for career progression within a growing optical company.
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