Grade UE02: £22,995 per annum, pro rata University’s Main Library / ISG Part time: 32 hours per week Open ended: permanent The Opportunity: This role is based at the University’s Main Library, 30 George Square, Edinburgh in the heart of our Central Campus. There may be an occasional need to work from an alternative location to meet business needs (occasional overtime offered also). You will be part of the greater team of Facilities Assistants and there will be opportunity for overlap / skill sharing with this team. Working hours are 8am to 5pm with 60-minute unpaid lunchbreak. The working pattern consists of four days between Monday to Friday. i.e., 32 hours per week (0.91 Full Time Equivalent [FTE]), where standard Full Time Equivalent (1.0 FTE) is 35 hours per week. The expected day off is a Wednesday. This post is directly managed by Steve McLeod, IS Facilities Supervisor, organisation chart here: Information Services IS Corporate This is an open-ended (i.e. permanent) post. What the job involves: Respond to everyday enquiries, for example location of rooms, referring to others (e.g., Helpdesk) as necessary Collect, collate and respond to student feedback, React and assist in the event of incidents and emergencies e.g., floods, emergency evacuation of buildings, operation of the emergency Evacuation Lift, supervision of emergency exits Participate as required in compliance activities such as fire drills and fire alarm testing A bit about you: Essential Criteria Experience of front line public and customer service in a busy and demanding environment A flexible attitude, not afraid to multi-task, take on new activities or help other team members Ability to communicate effectively and with tact and diplomacy both verbally and written with a wide range of people Ability to understand and follow instructions and procedures Self- motivated and a team player Valid UK Driving License Desirable Criteria Experience of building security and safety procedures Click to view a copy of the full job description. (opens new browser tab) Application procedure: We welcome informal enquiries about the role – to find out more please email Steve McLeod, Facilities Supervisor at steve.mcleoded.ac.uk. As a valued member of our team, you can expect: A competitive salary. An exciting, positive, creative, challenging and rewarding place to work. To be part of a diverse and vibrant international community. Comprehensive Staff Benefits, such as a generous holiday entitlement, a defined benefits pension scheme, staff discounts, family-friendly initiatives, and flexible work options. Check out the full list on our staff benefits page (opens in a new tab) and use our reward calculator to discover the total value of your pay and benefits. Championing equality, diversity and inclusion The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality. Prior to any employment commencing with the University you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages (opens new browser tab). The University is unable to sponsor the employment of international workers in this role. International applicants will therefore be unable to apply for and secure a Skilled Worker visa. They will only be able to take up this role if they can demonstrate an alternative right to work in the UK. Key dates to note The closing date for applications is 2nd December 2024. Unless stated otherwise the closing time for applications is 11:59pm GMT. If you are applying outside the UK the closing time on our adverts automatically adjusts to your browsers local time zone. Interviews will be held In-person preferred / virtual considered for accessibility reasons during week commencing 16th December 2024.