Working in our Cocktail Bar with enviable views overlooking the beautiful gardens. The Bar is open throughout the day offering a relaxing environment for guests to enjoy coffee, drinks, afternoon tea, aperitifs & digestifs.
To ensure service is available to guests throughout the day, there are a variety of shifts over a five-day week, totaling 45 hours per week.
Main Duties Include:
* Ensuring the Bar is stocked ready for each service period.
* Ensuring the Bar and Lounge are well presented ready for guests' arrival.
* Ensuring all the pre-preparation for service is completed.
* Meeting and greeting guests entering the bar.
* Establishing guest needs and order taking.
* Preparing both alcoholic and non-alcoholic beverages including cocktails.
* Tray service of drinks across the service areas.
* Service of light lunches, afternoon tea, and snacks in the bar lounge.
* Liaising with the Estate Grill & Tudor Pass regarding guests who are taking pre-dinner drinks and awaiting their restaurant reservation.
* Taking payment for all food and beverages served or arranging for charging to resident guests' accounts.
* Adhering to the Mystery Guest Standards for the Bar.
* Ensuring effective clear down of work area at the end of the shift.
* Making sure you balance your till and guest charges.
* Ensuring the guest areas are left in a presentable state at the end of your shift.
Requirements:
* 5 days per week, flexible shifts covering a variety of early and late shifts totaling 45 hours per week, starting at 9:30 am with the late shift starting between 1 pm and 3 pm depending on the finish time of any events/weddings.
* Smart appearance, excellent communication skills with a passion for guest service.
* Experience within a quality food/beverage service hotel/restaurant is required.
The Benefits:
* An additional end of financial year service charge bonus is also paid.
* Accommodation available if required for those relocating.
* 4 weeks holiday rising to 5 with service.
* 8 Bank holidays.
* Free car parking.
* Employee uniform.
In addition, you will benefit from a range of company benefits including:
Discounted hotel accommodation for yourself and your family at all hotels.
Discounted hair treatments at our two Utopia Spas.
Discount off all food & beverage at all hotels.
Discount on individual treatments booked in our two Utopia Spas.
Discount on retail products in our two Utopia Spas.
Refer a friend staff recruitment scheme. In addition, you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr, and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea, and service-related holiday.
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