Customer service coordinator

Customer Service Coordinator

Salary: £37,100 per annum

Location: Welwyn Garden City, Hertfordshire

Hours: Monday to Friday, 40 hours per week - Hybrid (4 days in the office & 1 day from home)

Contract: Permanent

Our prestigious Global manufacturing client based in Welwyn Garden City is looking to recruit a permanent Customer Service Coordinator.

Customer Service Coordinator Role:

This role specifically sits within the direct Customer Services team, who ensure all customer queries and orders are managed effectively, keeping the customer informed, delivering professional, friendly, and efficient Customer Service in line with our clients 'Customer Promise'.

Responsibilities:

1. Order Processing - Processing high volumes of orders accurately with appropriate charges.
2. Work with the customer to ensure orders are despatched on time and in full.
3. Manage customer expectations in a pro-active manner via telephone/email.
4. Ensure customer queries/concerns/complaints are logged in the relevant databases.
5. Raise POs on 3rd party suppliers as and when required ensuring the order is accurately processed to ensure despatch is on time and in full.
6. Ensure correct procedures are followed when processing these transactions.
7. Ensuring procedures are met and databases are maintained when carrying out your function to minimise risk of error and subsequent loss of revenue to the business.

Requirements:
1. Previous Customer Service experience essential.
2. Order processing experience within a fast-paced customer service environment.
3. Experience of SAP or an equivalent ERP system.
4. Excellent attention to detail.
5. A significant commitment to professional and personal development from day one and a willingness to strive to be the best.

Please apply in the first instance with a copy of your CV.

About Us:
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group. #J-18808-Ljbffr