David Kennedy Recruitment partnered with a renowned tech BPO company to recruit a Technical SME for their teams in London, UK. Position: Technical SME Location: London, UK Employment type: Full-time, 12 month Fixed Term Remuneration: Base salary DUTIES AND RESPONSIBILITIES: Assist in troubleshooting complex technical issues and provide solutions. Collaborate with cross-functional teams to design, implement, and improve technical processes. Review and validate technical documentation, ensuring it is accurate and up-to-date. Share knowledge and best practices with colleagues, fostering skill development within the team. Participate in meetings to provide technical insights and recommendations. Serve as a point of escalation for complex technical queries. Ensure that technical solutions align with business goals and requirements. Stay updated on industry trends, technologies, and best practices to provide relevant expertise. Contribute to the development and testing of new products, features, or tools. Maintain a deep understanding of system architecture and technical workflows. REQUIREMENTS: Native / fluent in English both verbal and written. Proven experience in implementing Voice Bio and Gatekeeper projects. Experience with voice print migration activities and associated technical processes. Hands-on experience with database (DB) migration and performing data integrity checks. Proficiency in API integration, including System Integration Testing (SIT), User Acceptance Testing (UAT), and deployment to production. Strong ability to troubleshoot and resolve complex technical issues. Ability to collaborate with cross-functional teams to design, implement, and improve technical processes. Experience reviewing and validating technical documentation to ensure accuracy and consistency. Experience serving as a point of escalation for complex technical queries. Ability to align technical solutions with business goals and requirements. Experience contributing to the development and testing of new products, features, or tools. Deep understanding of system architecture, technical workflows, and integration processes. OFFER Access to 5,000 free courses, practice tools, and certifications, focusing on advanced technologies Attractive salary and allowances based on role and experience 4 weeks of paid vacation annually Enjoy a dynamic, supportive work environment with regular celebrations, wellness activities, and strong team camaraderie