``` Who You Are Knowledgeable and experienced in providing administrative support to large-scale front-line services. Skilled in project management processes across various disciplines. Proficient in financial management, including budget control, reduction, and risk analysis. Adept in data analysis, enabling identification of trends and performance issues, feeding into service improvements. Capable of implementing and delivering change effectively. Strong in people management, able to motivate teams and individuals. Experienced in operational delivery and Health & Safety requirements for events in public open spaces. Proficient in using IT systems, including MS Office, databases, and other relevant software packages. Open, honest, and respectful, able to constructively challenge and adapt for service improvement. Collaborative, with a willingness to share knowledge and work together to find solutions. What the Job Involves Lead and strategically manage communications as part of the Urban Greenspaces Leadership team, acting as the primary point of contact for councillors, residents, and council services. Manage customer relationships, ensure seamless and responsive communication with stakeholders. Provide operational and back-office support, identifying efficiencies to streamline processes and support colleagues. Manage operational delivery and Health and Safety requirements for cultural and other events in parks and open spaces. Oversee enquiries, complaints, and Freedom of Information requests, ensuring timely and precise responses. Support financial performance analysis by ensuring accurate data capture and transparency in expenditures. Lead, manage, and optimize administrative processes and digital technologies linked to operational services. Ensure compliance with GDPR, health and safety policies, and act as a deputy to the Head of Urban Greenspaces when needed. ```