Job Description Exciting Opportunity: Senior Client Care Advisor at Kilmarnock Vets4Pets Are you passionate about delivering exceptional client care? Do you thrive in a fast-paced environment where no two days are the same? If so, we want YOU to join our friendly and dedicated team at Kilmarnock Vets4Pets Why Join Us? We are a team of 50 colleagues, including Veterinary Surgeons, Registered Veterinary Nurses, and Client Care Advisors, working across three busy Veterinary Practices here in Ayrshire. Our wonderful team truly treats each other like family. While our days can be busy and often challenging, we always make time to support and uplift one another. Were all about building relationships and having funwhether its an evening out or a team-building day, we love creating moments that bring us closer together. So, were looking for someone just as outgoing and fun-loving to join us on this journey Whats In It for You? A supportive and inclusive team environment Opportunities to develop your skills and career A role that makes a real difference to pets and their owners Competitive salary and benefits Pension 20% off in Pets at Home and the Vet Group Your birthday off A New Pet Day off Pet bereavement leave Private healthcare Desirable maternity package Holiday allowance In-house career development opportunities What Will You Be Doing? As a Senior Client Care Advisor, youll be at the heart of our practice, ensuring every client and pet receives a warm welcome and exceptional service. From managing bookings to supporting your team and helping to shape the client experience, youll play a pivotal role in our success. What Are We Looking For? A passion for client care and a love for animals Excellent communication and organizational skills Veterinary experience is highly desirable, but not essential Proven history of leading and motivating a small team A positive, can-do attitude and a willingness to go above and beyond Join us and be part of an exciting journey where your contributions will truly make a difference. Ready to take the next step? Wed love to hear from you Apply today to become part of the Kilmarnock Vets4Pets family. Together, well create a brighter future for pets and their people. Your next adventure starts here