1st Line IT Support - Junior
Based in Kings Lynn, Norfolk, I have a new requirement for a Junior 1st Line IT Support / 1st Line IT Helpdesk person with 3-6 months experience within an IT role. This is a varied IT role with my client offering training and progression. Please note this role is 100% office based (offers no WFH).
You must have experience/technical skill in the following:
* 3-6 months within an IT role
* Good knowledge of Microsoft Office
* Excellent customer service approach / organisational skills
* Team player but also able to work alone
* Ensures tasks / actions are completed
* Excellent written and verbal skills
* Can do approach
Role involves:
* First point of contact for all enquiries into the IT Office (mainly over the phone), converting end user requests / incidents into Tickets (30-35 tickets per day)
* Keeping the ticketing system up to date and chasing resolvers and end users for updates on their tickets
* Field / assign tickets to the wider team allocating according to skill set
* Where necessary support the investigation and resolving of requests and incidents working with other IT members or suppliers
* Providing designated users with Mobile Phones, setting mobiles up with standardised Applications, and ongoing support
* Supporting the work with the business on contract and supplier management activities
* Support the wider team with investigations on incidents
* Document and publish communications for the IT department, projects, and any other required comms
Please send your most up to date CV to me ASAP for a full job spec!
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