Description About KX: Our mission is to accelerate data and AI-driven innovation with high performance analytics solutions, enabling our customers to transform into AI-first enterprises. KX is trusted by the world's top investment banks & hedge funds, aerospace and defence, life and health sciences, semiconductor, telecommunications, and advanced manufacturing companies. Time series and vector data analytics and management are at the heart of our products, independently benchmarked as the fastest on the market. They help our customers process data at unmatched speed and scale and empower LOB leaders, developers, data scientists, and data engineers to build high-performance data-driven applications and turbocharge their favourite analytics tools in the cloud, on premise, or at the edge. KX technology enables the discovery of richer, actionable insights for faster, better-informed decision making which drives competitive advantage and transformative growth for our customers. KX operates across North America, Europe, and Asia Pacific. About the Role: As a Senior Technical Writer at KX, you will collaborate closely with the Editor-in-Chief to create and maintain user-facing technical documentation. Your primary goal will be to enhance the user experience through the software documentation you contribute to. You will chieve this by creating new feature content, addressing gaps in user workflows and championing best practices for the Insights suite of products and tools. Key Responsibilities: Strategically organize KX's technical documentation to optimize accessibility and clarity. Create clear, concise and helpful documentation to allow our users to achieve success. Determine the most effective structure for presenting information, ensuring optimal reader comprehension. Collaborate closely with subject-matter experts to ensure accuracy and thorough coverage of specialized topics. Conduct thorough reviews and copyediting of content produced by team members. Maintain awareness of competitors' documentation landscape to inform our approach. Efficiently manage timelines to align documentation delivery with software release schedules. Additional Responsibilities: Collaborate with the Documentation team and key stakeholders to ensure consistency and alignment in documentation efforts. Continuously enhance documentation quality by incorporating user feedback and industry best practices. Research and stay up-to-date with the latest technological advancements to accurately reflect product features. Requirements: Bachelor's degree in English or a Computer Science field; a graduate degree is a plus. Exceptional command of writing style, grammar, and punctuation. Eager learner, especially in the realm of technology and its associated concepts. Proven experience in technical writing; familiarity with documenting data platforms is advantageous. Strong attention to detail, organization skills, and ability to work within a collaborative team environment. Desired Skills: MadCap Flare experience Experience with GitHub/GitLab and CI/CD pipeline Familiarity with Python code is advantageous Markdown experience Ability to understand and edit JavaScript, HTML, XML and stylesheets Location & Workplace Type: This position takes on a hybrid working model, based in Ireland, UK, or Ontario Why Choose KX? Data Driven: We lead with instinct and follow fact. Naturally Curious: We lean in, listen and learn fast. All In : We take ownership, take on challenges and give it our all. Benefits: Competitive Salary Individually tailored training and skills development. Private healthcare package and Employee Assistance Programme. Enhanced maternity and paternity package. Wellness Days and Volunteer Days