Are you customer obsessed? Do you have a passion for learning & development? If so, you belong at Bromford.
Our success is driven by our people. To support our colleagues in thriving and developing the skills needed for their current and future roles, we are committed to providing brilliant learning experiences. This role is crucial in aligning our learning and development initiatives with our focus on customer obsession, ensuring that our colleagues are fully equipped to help our customers thrive in their homes.
As a customer trainer, you’ll play a key role in creating and delivering innovative learning solutions that meet the needs of our business and customers. Making sure that our colleagues are well-prepared to support our customers.
You will design and deliver customer-focused training interventions while continuously improving our learning content. As well as collaborate with colleagues across the business to ensure that our training is relevant and impactful, manage our learning management system to maintain accurate records, and actively engage with customers and customer-facing teams to stay attuned to their needs.
This role is permanent and we are able to consider candidates who want to work between 30-37.5 hours over at least 4 days per week. You can be based from our Tewkesbury or Chipping Sodbury office. You’ll need a full UK driving licence and travel with the flexibility to travel between our four main sites to deliver training as and when required.
You will need:
* Experience in housing and managing tenancies, with a solid understanding of related policies and systems
* Proven ability to deliver and facilitate learning interventions with a customer focus
* CIH Level 3 qualification is required; CIH Level 4 is desirable or should be pursued soon after starting
* Proficiency with mobile devices, presentation platforms, and Bromford systems
* Strong written and verbal communication skills
* Flexibility in working hours
If you have experience in positions in neighbourhoods and communities amongst others, we would love to hear from you.
The closing date is 25th September with interviews taking place 10th October in our Tewkesbury office.
Please note that the advert may close before the deadline if we receive sufficient interest and recommend you complete your application as soon as possible