Executive Officer - Team Leader
Job Description
Location: Belfast, BT8 6TB
Office based
Hourly rate: £14:50
Working Days/Hours: 37 hours: Monday- Friday- shift patterns which range between 7:30-16:00 and 09:00-18:00.
Brook Street in partnership with the Home Office has a fantastic opportunity to join their Meet and Greet customer services team as a team leader.
Experience Needed/Desired:
1. Customer Service experience
2. Experience in team leading and management
3. Strong resilience and the ability to work under pressure and deal with vulnerable customers
4. Excellent communication skills
5. Willingness to work 100% from office
6. At least five GCSEs (or equivalent Level 2 qualifications) at grade 4/C or above, including Maths and English Language
Duties/Responsibilities:
As an Executive Officer (EO), you will work as a team leader. Some responsibilities will include:
1. Managing a team of between 1 to 10, guiding, monitoring, and leading the team.
2. Overseeing day-to-day operations, delegating tasks, and ensuring each shift pattern is covered.
3. Ensuring staff provide excellent customer service to customers.
4. Monitoring team and individual performance, conducting regular check-ins with team members to discuss their goals, performance, and wellbeing.
5. Performing all duties of an Admin Officer as required, including welcoming customers, guiding them through their visit, and ensuring they feel welcomed and ready for their asylum interviews.
Training:
The Home Office will provide a 4-week training period, consisting of shadowing experienced team members and on-the-job learning. Please note that no annual leave will be permitted during the 4 weeks of training.
Role Specific Requirements:
You must hold a valid passport and have lived in the UK for longer than 5 years. A period of 6 months or longer spent outside of the UK in the last 5 years will unfortunately not be accepted. This role requires security clearance that will be processed for you, if successful.
Commitment to Diversity:
Brook Street is proud to support the Armed Forces Covenant and guarantees to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. We are committed to engaging with you. #J-18808-Ljbffr