Key Objectives/ Deliverables
Reporting to the project manager, the role holder will be knowledgeable in the area of Access, CRQ, RAMs & HOPs. Initially working on a TX Migration project, but with scope to work across other telecom projects.
Responsibilities
* Running project schedules from the Genesis Database.
* Running dedicated project reports from Genesis Database and presenting the information.
* Present weekly totals of target v’s actual.
* Booking Access for Genesis Field & customer engineers using various Service Providers (SP’s) access database/portals.
* Creating Risk Assessments (RAMs) & Hand Over Packs (HOPs) prior to the activity.
* Liaising with Field Engineer’s, Site Managers and Project Managers when required.
* Raising and closing site outages CRQ’s via the Remedy database in line with the project requirements.
* Checking the quality of the Genesis completion certification and or surveys are uploaded to Genesis database or customer database within SLA.
* Tracking all necessary daily/weekly activities on sites including creating/updating /closing down and changing Site Logs in system and updating necessary reports.
* Co-ordination of daily project process including generating and maintaining weekly schedules and trackers.
* Raising operational deficiencies and monitoring them weekly; coordination of Operational Deficiencies / recording Information in internal system and close customer deficiencies down / reporting specific issues to customer system; monitor the progress of deficiencies raised.
* Responsible for asset tracking of project issued items i.e. Test Sims, Keys, Obas etc.
* Issuing daily/weekly schedule reports to customer and suppliers.
* Coordination of all additional costs requests & sending necessary documentation (including approvals) to PM for PO to be raised.
* Requesting PO from PM for any payments required by SPs & or their portals.
* Full control of documentations flow processes for access/CRQ/RAMs & HOPs
* Working alongside engineers and dealing with day-to-day issues effectively.
Operational Experience
Essential –
Knowledge of Microsoft packages
Extensive experience of CRQ management
Ability to use Web Based reporting tools
Experience of customer facing roles
Desirable –
Telecoms experience would be helpful
Database Experience
Knowledge of UK Service Providers access portals
Person Specifications
Essential –
Be a team player. Develop, maintain, and strengthen partnerships that can provide information, assistance, and support.
Ability to work independently
Strong organisational skills
Well presented and professional
Organised and ability to multi-task
Excellent attention to detail
A good planner
Methodical & Structured
Desirable –
Ability to articulate and express self clearly in conversations and interactions with others. Clear business and technical writing skills.
Solve problems by using a logical and systematic approach.
Ability to anticipate the implications and consequences of any failures and take appropriate action.
Ability to gain others' support for ideas, proposals, projects, and solutions.
Academic & Technical Background
Essential –
3 to 5 years’ experience in a comparable role
Information Technology literate.
English language & written.
Desirable –
Comfortable working with multiple stakeholders & within a multi-cultural