At Eleven Sports Media, we are transforming the way sports clubs connect with their communities. Through cutting-edge technology, we power innovative partner programs that bring local businesses closer to some of the world’s biggest sports organisations. From the English Premier League to major American leagues, we are leaders in community-driven sports partnerships. As we continue to grow, we’re looking for a proactive, customer-focused IT Support Technician to help ensure our team operates seamlessly across multiple sites. As an IT Support Technician, you’ll be the go-to person for technical support at our vibrant Manchester office in Ancoats. Working closely with the IT Systems Manager, you’ll provide first-line support, ensuring a smooth, hassle-free experience for users with a variety of skill levels in a Windows environment. You’ll also contribute to setting up new devices, managing user accounts, and maintaining key business systems like Salesforce and Office 365. Occasionally, you’ll support our Blackpool office and assist with US-based operations during non-standard hours, so flexibility and a driving license are essential. Why Eleven? Join a fast-growing, ambitious company at the forefront of sports technology. You’ll be part of a dynamic, collaborative team where your impact is felt daily. We’ll give you plenty of stretch, challenge and opportunity for professional growth. What we’re looking for Proven experience in a similar customer-focused IT support role. Expertise in Microsoft/Office 365, networking infrastructure, and Windows/macOS support. Familiarity with support desk ticketing systems and troubleshooting IP telephony. Exposure to Intune or other MDM is a bonus. Excellent communication, organisation, and attention to detail. A proactive, customer-first approach to resolving technical issues. A driving license and willingness to travel between offices. What’s on Offer Hybrid working environment, with core hours of 11:00 am–3:00 pm and flexible remote working options. Work in our newly refurbished office in vibrant Ancoats, Manchester. Competitive salary 31 days holiday (inc bank holidays) Birthday leave Quarterly socials Reward and recognition schemes Employee Assistance Programme Pension Scheme