Dealing with telephone and email enquiries Customer quotations Using the CRM system Internal Sales Support Co-ordinator – Job Specification DEPARTMENT: Sales & Marketing RESPONSIBLE TO: Matt Hannant (Sales & Marketing Director) PURPOSE OF JOB: To support sales growth and operational efficiency of TRT Lighting by acting as a central point of contact for UK sales team and customers. To field enquiries and arrange quotations Responsibilities & Duties: Manage email and telephone enquiries from UK customers including tunnel, streetlighting and FW Thorpe group customers. Create customer quotations. Utilise and update CRM where appropriate. Liaise with field sales team to provide internal info where needed. Liaise with technical/operational teams to resolve customer issues and field sales requirements. Attend exhibitions and demo van showcases as required. Create positive working relationships with other departments. Provide cover as and when needed for sales administration function and reception. Maintain a good understanding of the TRT product range. Be available and engaged with training opportunities. Desired experience: External lighting products and specifications. Experience in a customer facing role. Using CRM system/s and creating quotations. Dealing with people on the phone.