Cogent Staffing is recruiting for a Transport Planner to join our client based in Welshpool on a permanent basis.
Package
* £38,000
* Monday to Friday (Must be flexible on hours)
* Weekends as and when required
* Progression opportunity
Duties
* Receiving telephone and email instructions from clients and recording relevant details accurately on the Company’s data management system.
* Maintaining customer service levels at the highest standard by ensuring a rapid response to their requirements.
* Dealing with telephone inquiries from Drivers and customers quickly and efficiently.
* Identifying opportunities to improve the service and reporting these to the Operations Manager.
* Ensuring that the service provided meets objectives and quality standards of the Company.
* Planning optimum utilisation of all Drivers & Independent Service Providers (ISP’s).
* Ensuring that regulations regarding hours of work, the operational safety and efficiency of Company and vehicles and other statutory regulations are complied with.
* Daily Driver debriefing.
* Assisting when required in the induction and appropriate training of individuals.
* Ensuring accurate storage and prompt retrieval of information.
* Ensuring individuals, teams, colleagues, managers and clients are advised of appropriate information.
* Monitoring the Sameday mailbox and quoting nationally, following the process through ...