Title: Resolution and Response Team Officer
Location: Havering
Hours: M-F 9am - 5:30pm
Salary: £17.54 hour
Term: Temporary until 24/03/2025 with the possibility of extension
Are you a skilled problem-solver with a passion for delivering exceptional customer service? Our client is seeking a Resolution and Response Team Officer to join their dynamic team. As a Resolution and Response Team Officer, you will be responsible for managing a variety of cases and requests, ensuring high-quality and efficient customer responses. Your role will involve interacting with key stakeholders to ensure accurate and professional responses, as well as contributing to the smooth resolution of cases.
Key Responsibilities:
Effectively handle corporate and statutory complaints, Ombudsman enquiries, and Member enquiries.
Utilise your strong communication skills to sensitively handle multi-channel contact from complainants and resolve inquiries.
Manage requests made under the Freedom of Information Act, Data Protection Act, and Environmental Information Regulations.
Develop a wide knowledge of our client's services to determine the appropriate service area for responding to complaints and enquiries.
Collaborate with the wider team to create and maintain response templates and guidance notes.
Provide advice and guidance to queries from the public, colleagues, and Members regarding complaints.
Employ structured decision-making and risk assessment techniques.
Protect...