ECOMMERCE OPERATIONS CO-ORDINATOR
MONDAY - FRIDAY :
£26 000 PER ANNUM
People Solutions are looking for an Ecommerce Operations Co-ordinator for our client based in Bournville.
Benefits
Incentive Plans
Flexible Working Approach
25 days annual leave + bank holidays
Birthday Day off
Private Medical Insurance for you and your family
Life Assurance
Accident Protection
Contributory Pension Scheme
Enhanced Maternity and Paternity Pay
Huge Staff Discount on products
Recognition Awards
Study Support Programmes
Subsidised on site Nuffield Gym, Restaurant and Cafe
Free on-site parking
Employee Assistance and Well-Being Platforms
Entry to Cadbury World and discounts for friends and family
Day to Day Duties
Oversee daily eCommerce warehouse operations (receiving, storing, inventory, dispatch)
Ensure timely processing and delivery of B2C orders per SLAs
Run inventory checks between ERP and WMS for accuracy
Manage inventory levels, stock transfers, and space utilization
Monitor and resolve order processing/delivery issues; support customer inquiries
Plan and execute manual repack/rework jobs with warehouse team
Identify process improvements to enhance efficiency and customer satisfaction
Monitor ERP alerts and address operational errors
Maintain accurate documentation and report discrepancies to management
Generate reports on operations (order volumes, fulfilment, inventory)
Collaborate with teams to align operations with business objectives
Essential Skills
Degree in Business Administration, eCommerce, Supply Chain Management, or equivalent experience
Proven experience in eCommerce operations or warehouse management
Strong understanding of eCommerce platforms and order management systems
Excellent organizational and multitasking skills with attention to detail
Proficiency in Microsoft Office Suite and eCommerce software
Strong problem-solving skills under pressure
Good communication and interpersonal skills for cross-functional collaboration
Desirable Experience
Experience with platforms like Shopify, Magento, or WooCommerce
Knowledge of digital marketing strategies and integration with eCommerce operations
Familiarity with data analysis tools and techniques
Training
Full training provided
Apply
Apply today by clicking below
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