Providing remote and onsite technical support at client sites, including planning, deployment and delivery of technical projects and proactive / reactive tasks.
· Carry out technical tasks for clients to ensure all proactive and reactive items are completed
· Assist with the planning and delivery of technical projects
· Attend proactive site visits for clients to ensure contractual obligations are met.
· Attend reactive client site visits to ensure escalated technical issues are resolved
· Provide an activity report for all client visits so that the client has a record of work carried out
· Make technical recommendations to the client that will improve their use of technology
· Work alongside the account manager to ensure consistent service delivery to the client
· Attend training programs to improve technical knowledge and personal development
Knowledge and Experience
· Typically would have at least 3 years’ experience working within a Managed Service Provider (MSP) or VAR/Reseller as a Field / Support Engineer or Service Desk Environment.
· Ability to build and maintain relationships with various stakeholders in different environments.
· Have experience in client facing roles
· You should be able to deliver tasks to meet deadlines
· Always deliver your work in line with best practice
· You should be up to date with the latest Microsoft Technologies with knowledge of the Microsoft Cloud being essential
· Intermediate-Advanced administration and troubleshooting skills in Microsoft 365/Office 365, Hyper-V and other virtualisation platforms.
· Experience of setting up and supporting on premise server hardware and software, including Exchange, firewalls, antivirus, backup expertise and networking skills.
· Understand the GDPR data privacy laws within the UK
Qualities
· We are looking for a friendly and hardworking individual
· Have excellent verbal and written communication skills
· You will have a drive to develop your career through training
· You will have a positive and flexible approach to your work
· Be diligent in the delivery of your tasks and able to follow process
· Can prioritise and manage own workload
· Operate in a professional manner
· Have a calm and measured approach in pressured situations
#J-18808-Ljbffr