Summary
Customer Assistant
All the details
Below is the working pattern for this vacancy.
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Week 1:
Sunday 07:00-15:00
Monday 06:00-14:00
Thursday 06:00-14:00
Friday 06:00-14:00
Week 2:
Sunday 07:00-15:00
Monday 06:00-14:00
Tuesday 06:00-14:00
Friday 06:00-14:00
Purpose
* To deliver a great shopping experience for customers, putting them before tasks every time.
* Champion new ways of working within stores through an open mindset and positive attitude.
* Complete tasks and processes that deliver 'best in town' standards.
* Serve and sell across all channels brilliantly well.
* Be the voice of our customers to help us continually improve.
Key Accountabilities
* Serve customers efficiently and brilliantly well - on the shop floor and at service points.
* Deliver 'best in town' standards through presentation standards, availability, and keeping the store clean and tidy.
* Skilled in utilizing all digital tools and communication channels to do the job.
* Share customer and colleague feedback to help us improve.
* Share knowledge and experience with colleagues to support others in building skills and confidence.
* Own their own learning & development and proactively access digital learning solutions.
* Know the daily sales targets, priorities, promotions, and selling opportunities.
* Have great product knowledge to sell and recommend products and services.
* Proactively engage with customers to understand their needs and make recommendations.
* Understand store priorities and their part to play.
* Complete tasks with pace and in line with SOPs.
* Minimize cost and waste through good process practices.
* Follow safe and legal working practices.
Key Capabilities
* Understand how M&S operates, its strategy, future, and the role they play.
* Committed to delivering excellent work quickly with great attention to detail.
* Open to and acts on feedback, asking for it regularly.
* Set performance objectives for themselves in conjunction with their line manager and in line with business plans.
* Take accountability for planning and managing their own work efficiently to ensure objectives are met.
* Be curious and ask questions to challenge the status quo.
* Effectively communicate intentions to others; ensure communication is clear and simple.
* Be in control of their reactions and consider how to share their perspective to create better reactions for the team.
* Copes well with change and work challenges and recovers quickly from its impact.
* Build positive relationships by being a good listener and getting to know people by establishing a connection.
Technical Skills/Experience
* Contributing to store sales and cost control.
* Work across the store to get things done right the first time within timescales.
* Comprehensive knowledge of customer shopping channels.
* Good level of product knowledge and services across the store.
* Up-to-date knowledge of the commercial operation and brilliant basics.
* Good level of digital capability and use of digital tools and applications.
* Understand customer needs and spot selling opportunities.
* Adapt to change.
* Good knowledge of VM principles.
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store Leadership
* BIG
#J-18808-Ljbffr