Job summary Welcome to FCMS We are looking for an enthusiastic person to come and join our team in Fleetwood As a Receptionist / Administrator you will work in the urgent care setting supporting the team. You will be the first point of contact for patients, visitors and enquiries. Pay: £12.07 per hour. We provide enhancements for Saturdays / Sundays and Bank Holidays Hours: 22.5 hours per week. The service operates 7 days per week / 365 days per year. The service starts at 7.45am each day and closes at 8.15pm each evening. Flexible hours required to meet the needs of the organisation Main duties of the job The key duties includebooking patients into Fleetwood Urgent Treatment Centre, Wound Care and the GP Extended Access service; completing a non-clinical triage with patients; answering the phone; undertaking day to day administration tasks. The post holder will accept the responsibility for aspiring to achieve, share a corporate pride in achievements and strive to act as an ambassador for good quality. The post Holder will also have an element of floor walking to assist patients using the self-check in IPAD assessments. About us The ethos of FCMS as a social enterprise, health and wellbeing services provider is to be passionate in its drive to ensure that patients and callers remain the central focus of all that it does. Coupled with excellent and well-established clinical governance systems and extremely effective operational expertise, it has meant that the company has the ability to strategically visualise, develop, and implement award winning services. Over many years we have invested in our staff so that we have a core team of highly trained individuals who can manage the needs of our patients and callers. Our staff are able to significantly improve the service delivery and user experience due to their considerable experience and commitment to what they do. Date posted 06 November 2024 Pay scheme Other Salary £12.07 an hour Contract Permanent Working pattern Part-time Reference number U0051-24-0129 Job locations Fleetwood Health & Wellbeing Centre Dock Street Fleetwood Lancashire FY7 6HP Job description Job responsibilities The post holder will: Be the first point of contact for patients, visitors and enquiries Meet, greet and complete a non-clinical triage with all self-presenting patients Book patients into the Adastra and EMIS system Utilise the appointment diaries via Adastra, EMIS and HISS Liaise with a range of health care professionals both internal and external Record information on IT systems, spreadsheets, paper records Telephone answering, faxing, photocopying, scanning Inputting data onto the computer systems, setting up computer diaries Update records Maintain a clean and confidential reception desk Adhere to policies and procedures of the company and keep up to date with any changes Educational To follow safe working practices and to comply at all times with local Safety Policies and Procedures To ensure confidentiality on all matters relating to patients and information obtained during the course of employment and not to release such information to anyone other than those acting in an official capacity as instructed Maintain good relationships with other members of the staff team across all disciplines Contribute to the identification of own training needs and participate in relevant in-service training To attend staff meetings as required The post holder will be expected to attend any necessary courses that provide relevant training. Disability Confident Employer - As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staffto share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role. This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence). Job description Job responsibilities The post holder will: Be the first point of contact for patients, visitors and enquiries Meet, greet and complete a non-clinical triage with all self-presenting patients Book patients into the Adastra and EMIS system Utilise the appointment diaries via Adastra, EMIS and HISS Liaise with a range of health care professionals both internal and external Record information on IT systems, spreadsheets, paper records Telephone answering, faxing, photocopying, scanning Inputting data onto the computer systems, setting up computer diaries Update records Maintain a clean and confidential reception desk Adhere to policies and procedures of the company and keep up to date with any changes Educational To follow safe working practices and to comply at all times with local Safety Policies and Procedures To ensure confidentiality on all matters relating to patients and information obtained during the course of employment and not to release such information to anyone other than those acting in an official capacity as instructed Maintain good relationships with other members of the staff team across all disciplines Contribute to the identification of own training needs and participate in relevant in-service training To attend staff meetings as required The post holder will be expected to attend any necessary courses that provide relevant training. Disability Confident Employer - As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staffto share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role. This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence). Person Specification Skills, Knowledge & Competencies Essential Excellent interpersonal skills including verbal and written communication Ability to remain calm under Pressure IT skills Excellent organisational skills Ability to think laterally, seeking opportunities for improvement Competent, reliable and conscientious person who can work on their own initiative and has the ability to observe confidentiality Flexibility of working hours to support annual leave, sickness and the needs of the business Desirable Knowledge of Adastra and/or EMIS clinical system Other Essential Belief in our corporate values Fun Awesome Humble Brave Go-getting Oomph Enthusiastic and positive Approachable Team Player Always aims for excellence Ability to produce creative solutions to issues Evidence of drive for improvements Ability to work calmly Qualifications Desirable GCSE/O Level English and Maths EDCL or equivalent NVQ in business administration or equivalent Experience Essential IT literate Experience of working in a customer facing / patient facing role Desirable Experience of working as a receptionist/administrator in a health care setting Working knowledge of Adastra IT system Working knowledge of EMIS IT System Experience of HISS IT system Person Specification Skills, Knowledge & Competencies Essential Excellent interpersonal skills including verbal and written communication Ability to remain calm under Pressure IT skills Excellent organisational skills Ability to think laterally, seeking opportunities for improvement Competent, reliable and conscientious person who can work on their own initiative and has the ability to observe confidentiality Flexibility of working hours to support annual leave, sickness and the needs of the business Desirable Knowledge of Adastra and/or EMIS clinical system Other Essential Belief in our corporate values Fun Awesome Humble Brave Go-getting Oomph Enthusiastic and positive Approachable Team Player Always aims for excellence Ability to produce creative solutions to issues Evidence of drive for improvements Ability to work calmly Qualifications Desirable GCSE/O Level English and Maths EDCL or equivalent NVQ in business administration or equivalent Experience Essential IT literate Experience of working in a customer facing / patient facing role Desirable Experience of working as a receptionist/administrator in a health care setting Working knowledge of Adastra IT system Working knowledge of EMIS IT System Experience of HISS IT system Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name FCMS Address Fleetwood Health & Wellbeing Centre Dock Street Fleetwood Lancashire FY7 6HP Employer's website http://www.fcms-nw.co.uk/ (Opens in a new tab)