Summary
An Apprenticeship to develop towards becoming an International Freight Forwarder, whose overall aim is to manage or support our customers’ logistics. This can include Exporting and Importing Goods from and to the UK and across the World. The main focus will be working in the Ocean Freight Department.
Wage
£14,722.50 a year
£14,722.50 to £17,000 for first year, then reviewed
Training course
International freight forwarding specialist (level 3)
Hours
Monday to Friday between 9am – 5.30pm.
37 hours 30 minutes a week
Start date
Monday 5 May 2025
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
An Apprenticeship to develop towards becoming an International Freight Forwarder, whose overall aim is to manage or support our customers’ logistics by arranging the movement of Freight via Air or Ocean, and /or Road. This can include Exporting and Importing Goods from and to the UK and across the World. The main focus will be working in the Ocean Freight Department.
* Develop relationships with customers (internal/external)
* Ensure all customer enquiries are responded to promptly and professionally
* Adhere to Customs Compliance procedures and documentation
* Ensure each ‘Job File’ is fully and accurately completed
* Work with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise
* Work with DGF departments on Ocean or Air freight planning and coordination
* Liaise with DGF Transport & Warehouse teams on Ocean or Air freight planning and coordination
* Liaise with overseas offices on Ocean or Air freight planning and coordination
* Maintain mandatory milestones through the Company's Freight Forwarding system
* Use Company systems to create, manage and maintain the movement of freight
* Update the Company’s customer complaints system with all required inputs
* Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti corruption
Where you’ll work
Unit 1, International Square,
Starley Way
Birmingham
B37 7HB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
Your training course
International freight forwarding specialist (level 3)
Equal to A level
Course contents
* Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
* Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
* Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
* Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
* Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
* Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
* Identify and source data from customers, systems or colleagues.
* Identify and resolve problems in line with responsibilities.
* Create and maintain productive working relationships with internal and external customers.
* Adapt communication based on the situation and the audience.
* Identify problems outside of limits of responsibility and escalate within company policy.
* Communicate in writing, preparing communications on technical matters.
* Communicate with others verbally, including internal and external customers.
* Air. Use and adapt terminology appropriate to the air freight industry.
* Air. Select and use documentation appropriate to the air freight industry.
* Ocean. Use and adapt terminology appropriate to the ocean freight industry.
* Ocean. Select and use documentation appropriate to the ocean freight industry.
* Road. Use and adapt terminology appropriate to the road freight industry.
* Road. Select and use documentation appropriate to the road freight industry.
* Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
* Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
* Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
* Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
* Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
* Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
* Identify and source data from customers, systems or colleagues.
* Identify and resolve problems in line with responsibilities.
* Create and maintain productive working relationships with internal and external customers.
* Adapt communication based on the situation and the audience.
* Identify problems outside of limits of responsibility and escalate within company policy.
* Communicate in writing, preparing communications on technical matters.
* Communicate with others verbally, including internal and external customers.
Your training plan
International Freight Forwarding Specialist Level 3 Apprenticeship Standard:
* On the job training delivered by the employer
* Apprentices without Level 2 English and Maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship's English and Maths minimum requirement is Entry Level 3
* Allocation of an apprenticeship delivery coach who will carry out regular training
* Assessment and support visits to ensure you acquire new learning, knowledge, skills and behaviours in order to progress and develop
* Identify, track and support 6 hours off the job training activities
* Quarterly formal progress review meetings, identifying learning achievements and next steps
Requirements
Essential qualifications
GCSE in:
* Maths and English (grade A*-C/ 4-9)
Desirable qualifications
A Level in:
* Any subject (grade A - E/Pass Grade)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Administrative skills
* Team working
* Initiative