We are looking for a detail-oriented and proactive Sales Contract Administrator to support our dynamic sales team. This role involves administration of client orders, resolving queries between Sales and Finance, and ensuring exceptional stakeholder experiences. If you are resourceful, detail-oriented, thrive in a fast-paced environment and are passionate about supporting business growth, we want to hear from you!
Department
Sales
Employment Type
Permanent - Full Time
Location
London
Workplace type
Hybrid
Reporting To
EVP, Head of Americas Sales - Sales
What you’ll be doing:
Sales Support and Coordination:
* Process quotes and orders, with accuracy and timeliness.
* Monitor order statuses to ensure timely closure and provide regular updates to sales.
* Collaborate with Sales, Credit Control, Revenue Operations and Billing to streamline processes and resolve issues.
* Conduct quality control checks to ensure a smooth and efficient transition of orders from Sales to Billing.
* Track contract timelines to ensure timely renewals or follow-ups.
* Continuously assess contract workflows and identify opportunities for process optimization
* Execute standard operating procedures (SOPs) for sales order and contract management to drive compliance and consistency.
Stakeholder Relationship Management
* Act as the key point of contact for routine internal inquiries.
* Maintain and update account records using Salesforce and other system requirements.
* Assist in resolving concerns in a timely manner and escalate issues only when necessary.
Data Management, Administration and Reporting
* Maintain accurate sales data from point of sales to invoice received.
* Assist the Head of Sales with ad-hoc administrative tasks as required.
* Generate and distribute sales activity reports, tracking data from the point of sale to invoice completion.
* Identify trends or inefficiencies in operations and propose process improvements.
* Track and report on contract-related KPIs, such as average contract turnaround time, accuracy rates, and revenue impact from contract changes.
What you’ll bring to us:
* 2+ years in sales support, administrative roles preferably in the technology or finance industry.
* Experience or knowledge of Billing processes.
* Technical Skills: Proficiency in CRM systems, Microsoft Office Suite (Word, Excel, PowerPoint) and ERP finance systems (knowledge in Salesforce and NetSuite is a plus).
* Exceptional organizational Skills: Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
* Communication Skills: Strong verbal and written communication skills, with a customer-focused mindset.
Why join us?