Opportunity to apply knowledge of IT and develop skillset
Great opportunity for career progression
About Our Client
A Japanese Holdings company that produces food products based in London.
Job Description
1. Provide primary point of contact between staff and the ICT Services team and 3rd party specialist partners.
2. Carry out support in the following areas of technology: Azure, M365, MDM, Desktop PCs, laptops, phones, tablets, software, applications, security, reporting.
3. Good knowledge of CA, Intune, MFA and other Microsoft technologies including server and OS.
4. Ensure incidents raised are correctly logged, communicated and managed through to conclusion using the organization's helpdesk software.
5. Provide solutions to staff when working with existing software like M365, Teams, and others.
6. Work within ITSM (incidents, events, problems, changes, assets, etc.), using the ITIL framework.
7. Escalate unresolved incidents to relevant ICT support teams or external suppliers when necessary.
8. Contribute to the development of documented solutions and maintenance for the user base.
9. Conduct IT Training for Staff on how to use systems or equipment.
10. Manage Continuous Service Improvement, Risk register, and keep documentation up to date.
The Successful Applicant
1. Customer Service mindset.
2. Key knowledge of Azure and M365 both in support, security, and enhancements.
3. Good knowledge of Windows 11, Server (Cloud and on-prem), MS Office suite of products, as well as general Internet browsers.
4. Experience of network connectivity, WIFI connections, and security (device and environment).
5. Experience with building, configuring, and troubleshooting builds, MDM, Laptops/PC, Mobile phones, tablets, and printers.
6. Experience with effective troubleshooting and delivering solutions.
7. Managed or worked on major incidents or critical applications.
8. Experience in providing both onsite and remote support.
What's on Offer
1. Competitive salary.
2. Hybrid Working.
3. Fantastic benefits package.
4. 5% performance-based bonus.
#J-18808-Ljbffr