Job summary This role provides a high standard of administrative support to the Spinal Surgery Department. To undertake a range of clerical and administrative duties which will include receiving and checking documentation, reports and patient information, processing appropriately within departmental guidelines, entering information onto the appropriate IT system and retrieving information as and when required and arranging clinical appointments for patients among other duties. To provide the Patient Services Co-ordinators, consultants, and clinical teams with administrative support. To demonstrate excellent customer service to patients, relatives, carers, colleagues, and external organisations. To have initiative compatible to the role and always maintain confidentiality Main duties of the job Use the Patient Administration System as required. Use Patient Pathway Manager as required. Politely and efficiently receive telephone enquiries from patients, carers, and external agencies in relation to hospital appointments, admissions and general enquires. Support patient service coordinators, clinicians, and management in service delivery. Use the Patient Administration System as required. Use Patient Pathway Manager as required. Politely and efficiently receive telephone enquiries from patients, carers, and external agencies in relation to hospital appointments, admissions and general enquires. Support patient service coordinators, clinicians, and management in service delivery. To ensure proper use of the office equipment e.g. photocopier, printer, laminator etc. To work as an effective team member within the patient services team. About us LTHT is one of the largest providers of specialist hospital services in the country, covering over 100 specialties, many of which are delivered across the region. Around 49% of our patient care income of around £1.2 billion comes from our specialised commissioners, NHS England. The Centre for Neurosciences comprises 6 specialties and we are the regional tertiary centre for spinal surgery, neurosurgery, neurology, neuro-rehabilitation, neurophysiology and stroke. We operate a clinically-led structure, which means that doctors, nurses and other healthcare professionals make the decisions on how we run our services. Our Clinical Service Units (CSUs) deliver all of our services and are led by a triumvirate team, including a Clinical Director, a Head of Nursing or Profession and a General Manager. Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions. Date posted 07 January 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year Contract Permanent Working pattern Full-time, Flexible working Reference number C9298-NEU-109 Job locations Leeds General Infirmary Great George Street Leeds LS1 3EX Job description Job responsibilities Core Values & Behaviours This individual will be expected to work well as part of a multidisciplinary team and should be patient focused, professional, and flexible in their approach to work. Be aware of what information can be disclosed to staff, patients, and other agencies. Integrity, openness, and honesty. Core Knowledge and Understanding Excellent customer care skills. Be aware of and demonstrate commitment to the Trusts departmental policies and procedures. Have understanding of Health and Safety rules and to be responsible for ones own acts and omissions. Principal duties and areas of responsibility Clinical Correspondence & Support to Clinical Services Typing/proofreading clinical correspondence relating to outpatient and inpatient attendances and other patient related correspondence on behalf of the consultant and clinical teams. Use a range of IT skills to support the clinical work of the consultant e.g. use of databases and spread sheets to monitor waiting lists. Support administrative process as deemed appropriate by the PSC. To provide a full clerical support service to the Department including organising, sorting, and filing documents and papers; dealing with incoming and outgoing paper and electronic post as required. Answer phone calls and deal with enquiries relating to patients and clinical work from a variety of sources, directly resolving where possible or transferring to appropriate personnel. Liaise with GPs and other hospital staff to provide the best patient care. Job description Job responsibilities Core Values & Behaviours This individual will be expected to work well as part of a multidisciplinary team and should be patient focused, professional, and flexible in their approach to work. Be aware of what information can be disclosed to staff, patients, and other agencies. Integrity, openness, and honesty. Core Knowledge and Understanding Excellent customer care skills. Be aware of and demonstrate commitment to the Trusts departmental policies and procedures. Have understanding of Health and Safety rules and to be responsible for ones own acts and omissions. Principal duties and areas of responsibility Clinical Correspondence & Support to Clinical Services Typing/proofreading clinical correspondence relating to outpatient and inpatient attendances and other patient related correspondence on behalf of the consultant and clinical teams. Use a range of IT skills to support the clinical work of the consultant e.g. use of databases and spread sheets to monitor waiting lists. Support administrative process as deemed appropriate by the PSC. To provide a full clerical support service to the Department including organising, sorting, and filing documents and papers; dealing with incoming and outgoing paper and electronic post as required. Answer phone calls and deal with enquiries relating to patients and clinical work from a variety of sources, directly resolving where possible or transferring to appropriate personnel. Liaise with GPs and other hospital staff to provide the best patient care. Person Specification Skills and Behaviours Essential Ability to communicate with patients, visitors, and associated professionals. Ability to work using own initiative & manage own workload. Professional approach to work and colleagues Able to develop good working relationships and work as part of an effective team. Ability to maintain confidentiality at all times Customer service skills. Motivated, keen to learn. Reliable and committed. Trustworthy Flexible approach to duties and working practices. Willingness to undergo training as required. Qualifications Essential Literate / Numerate GCSE Grade C or above in English and Maths Desirable Word Processing Skills RSA II or equivalent experience Experience Essential Computer knowledge Experience of dealing with the public Competent keyboard skills to maintain a high quality, accurate and efficient service (keyboard/data entry) Experience of working in a team Desirable Appropriate NHS experience PAS/EPRO/PPM knowledge / experience Other Criteria Essential Able to use departmental equipment to file and retrieve documentation Person Specification Skills and Behaviours Essential Ability to communicate with patients, visitors, and associated professionals. Ability to work using own initiative & manage own workload. Professional approach to work and colleagues Able to develop good working relationships and work as part of an effective team. Ability to maintain confidentiality at all times Customer service skills. Motivated, keen to learn. Reliable and committed. Trustworthy Flexible approach to duties and working practices. Willingness to undergo training as required. Qualifications Essential Literate / Numerate GCSE Grade C or above in English and Maths Desirable Word Processing Skills RSA II or equivalent experience Experience Essential Computer knowledge Experience of dealing with the public Competent keyboard skills to maintain a high quality, accurate and efficient service (keyboard/data entry) Experience of working in a team Desirable Appropriate NHS experience PAS/EPRO/PPM knowledge / experience Other Criteria Essential Able to use departmental equipment to file and retrieve documentation Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Leeds Teaching Hospitals Address Leeds General Infirmary Great George Street Leeds LS1 3EX Employer's website https://www.leedsth.nhs.uk/ (Opens in a new tab)