St Albans - England - United Kingdom of Great Britain and Northern Ireland Job Description Company: CBRE GWS Job Title: Quality & Compliance Supervisor Location: Nuffield Health - Highfield Park Dr, St Albans and/or Hybrid Reporting to: Service Delivery & Performance Manager Hours/Working Pattern: Mon – Fri 08:00 – 17:00 (Hybrid working) - 40hrs inc. 60min unpaid lunch Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Overview To deliver a high quality administrative function to the account. Processing worksheets, managing and overseeing remedials, Checking compliance tasks andmanaging them to completion, Processing Compliance documents, Utilising clients CAFM system and internal smartsheet system. Ensure all CBRE & client procedures are followed. Key Responsibilities – Quality & Compliance Ensure timely management of the compliance inbox, processing all requests and documentation thoroughly with a sharp eye for detail. Updating tracking documents. Processing tasks from service complete to billing stage. Liaising with internal engineering team and contractors. Finance Reviews incl exception pool and OPO’s Orders receipted to match PPM works delivered (Coupa system/Receipting etc) Subcontractors Process notification of planned visit dates, remedial visits and update clients CAFM system and internal smartsheet system. Ensure all works are planned in and completed on time. Report and investigate on contractor performance with weekly calls if needed Daily audits of contract - use of smartsheet & CAFM system for booking in & remedials Qualities Microsoft office working knowledge specific to Teams, Outlook and Excel. Good Verbal and written communication skills. Smartsheet knowledge (preferred) FM Finance experience Has been or working towards supervisor level in the FM industry. Accountabilities Compliance background (not essential but preferred) Reporting to Service Delivery & Performance Manager Accountable day-to-day to the relevant client contacts Responsibility to process and monitor compliance documentation. Financial element – FM costs – receipting etc Benefits Company pension Cycle to work scheme Employee mentoring programme Health & wellbeing programme Life insurance Paid volunteer time Private dental insurance Private medical insurance Referral programme Sick pay Hybrid working Service line: GWS Segment