Working as part of a team at our friendly single-handed GP practice, provide a general enquiry service for patients utilising your excellent communication skills both face to face and on the telephone.
You must have the ability to multi-task in a busy environment; previous experience of working in General Practice would be an advantage but is not essential as the right candidate will receive appropriate training.
Main Duties of the Job
Reception/admin role:
* Booking/process patient appointments
* Handling prescription requests
* Offering advice and guidance
* Cover reception position as necessary
* Deal with visit requests
* Registrations of new patients
* Adhere to practice written protocols
About Us
We are a small friendly team and work very efficiently together. We take pride in ensuring we always offer an outstanding service.
Job Responsibilities
Job Summary:
Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone/online.
Job Responsibilities:
Administration
* Thorough knowledge of all Practice procedures
* Work in accordance with written protocols
* Scanning documents / Incoming post
Reception
* Receive patients consulting with members of the Practice team
* Hand completed repeat prescriptions to patients and check names and addresses
* Cover all reception positions as necessary
* Offer advice and guidance
Appointments
* Process appointment requests for today and future appointments from patients by telephone and in person
* Deal with visit requests
Computer
* Registrations of new patients, computer data entry, and medical records
* Process patients' change of address, computer data, and medical records
* Process repeat prescription requests in accordance with Practice guidelines
Person Specification
Experience
* GCSE or equivalent in English and other academic subjects
* Worked in an Office
* Worked as part of a team
* Worked with public face to face and on the telephone
* Worked unsupervised
* Used Microsoft Office Software
* Able to work under pressure
* Able to use own initiative
* Pleasant and articulate
* Able to accept change in the working environment
* Flexibility of working hours
* Willing to learn and be involved in Continuous Professional Development
* RSA or equivalent Typing standards
* Worked in a GP Practice
* Use of EMIS system for GPs
* Understands the importance of confidentiality
* Experience of Primary Care
Qualifications
* GCSE or equivalent in English and other academic subjects
* Understands the importance of confidentiality
* Worked in an Office
* Worked as part of a team
* Worked with public face to face and on the telephone
* Worked unsupervised
* Used Microsoft Office Software
* Able to work under pressure
* Able to use own initiative
* Pleasant and articulate
* Able to accept change in the working environment
* RSA or equivalent Typing standards
* Worked in a GP Practice
* Use of EMIS system for GPs
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