Area Service Manager - Coffee & Foodservice Equipment
Location: Gloucester, Worcester, Ledbury, Cheltenham, Tewkesbury, Bristol
Package: £50,000 base salary, 10% Annual Bonus, Company Car, 10% Pension Contribution, 25 Days Holiday
The Company
Our client is a global leader in foodservice equipment manufacturing, recognised for its cutting-edge coffee machines and high-quality catering appliances. With an established presence in over 100 countries and more than 100 employees in the UK, they supply a diverse product range to sectors including Quick Service Restaurants (QSR), pubs, restaurants, hotels, and cafés. After a record year of growth in 2023/24, we are expanding the service team and seeking a skilled Area Service Manager to join the team.
The Role
As the Area Service Manager, you’ll lead and support a team of Senior Service Engineers across a dedicated region, with a focus on optimising field service delivery for coffee and catering equipment. Your goal will be to drive performance, service quality, and customer satisfaction by implementing efficient workflows and best practices. Key responsibilities include:
- Leading field service operations to meet and exceed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Conducting regular performance evaluations to provide clear and constructive feedbac...