Sheffield Teaching Hospitals NHS Foundation Trust
The Patients' Booking Hub opened in December 2018 and manages referrals and outpatient appointment bookings for selected specialities across the Trust. Outpatients, as a service, is the 'front door' for the vast majority of our patients. Services are delivered in around 100 different locations, providing care to patients across many pathways both in hospital settings and in the Community.
We know that in a huge organisation like ours we can always do more to make the appointment booking and attendance process easier and more effective for patients and everyone delivering outpatient services.
Main duties of the job
We are looking for excellent professionals to deliver the administration of our patient booking with growing demand and changes in the way people manage their own healthcare. As part of the Patient Booking Team, you will support the key aims of the Hub which are to:
* Provide an easy and positive experience for patients who need an appointment.
* Reduce the incidence of missed appointments.
* Provide an effective and standardised booking process.
* Adopt new digital technologies.
* Maximise the expertise of our administrative staff by providing an excellent environment equipped to support the work.
Increase opportunities for staff training and development and career progression for those who aspire to develop their NHS careers within our Trust.
About us
The Patient Booking Hub combines existing best practices from around the Trust into a single 'STH Way' that provides a consistent high-quality patient experience. It provides increased support, learning, and career development opportunities for Administrative and Clerical staff within a new and high-quality working environment.
Job responsibilities
The Patients Booking Hub works to a shift pattern on a rota published at least 8 weeks in advance. The shifts are as follows:
* 5 x 7.5 hour shifts per week, including:
* 1 x early shift of 07:30-15:30
* 1 x late shift of 12:00-20:00
* 3 x shifts between: 08:00-16:00, 08:30-16:30, 09:00-17:00
* 1 x 6 hour Saturday shift per month with a day off in the same week preceding
We are looking for exceptional individuals with excellent interpersonal skills, good organisational skills, and a passion for delivering a high-quality patient experience. You will need to be a confident communicator with patients and Trust colleagues by telephone and have a good aptitude for using various IT systems.
Person Specification
Qualifications
* GCSE at Grade C in English and Maths (or equivalent qualifications) or equivalent experience.
* NVQ Level 2 in Business Administration / Customer Service / IT.
Experience
* Experience of working within an office environment.
* Experience of working in a public-facing role.
* Relevant experience within the NHS.
Special Abilities
* Knowledge of / experience using information and/or customer service systems.
* Working knowledge of Microsoft Office packages including Outlook, Excel, and Word.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Salary: £23,615 a year (pro rata for part-time staff).
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