Be Part of the Family
We’re a family business through and through – family-owned, family-run, and with a warm welcome for guests and team members alike. Across our seven hotels in three stunning Scottish locations, we offer great food & drink, cosy beds, and endless outdoor and indoor activities—all in a fun, dynamic place to work.
The Ballachulish Hotel
Perched in an unbeatable Highland location, the Ballachulish Hotel is where guests come to explore, unwind, and take in spectacular views. Our team knows the area inside and out, from scaling mountains to discovering hidden lochs - and we love sharing that passion with our guests.
About the Role
As Operations Manager, you’ll oversee the day-to-day running of the hotel, ensuring smooth operations while driving commercial success. From exceptional guest experiences to strong financial performance, you’ll take ownership of the hotel’s success while leading, motivating, and developing your team.
Leading by example, you’ll foster a positive, coaching-led culture, empowering managers and team members to excel.This position will report to the Hotel Manager and together you will construct the delivery of excellent guest experiences.
What We Need from You
* Leadership Experience – Proven experience in hotel operations or general management, ideally in a rural setting.
* Financial & Commercial Acumen – A strong understanding of budgets, risk management, and revenue growth.
* People Management – Skilled at coaching, developing, and motivating teams to deliver their best.
* Customer Focus – Passionate about creating outstanding guest experiences.
* Industry Knowledge – Awareness of Scottish tourism trends and the challenges of a seasonal business.
* F&B Experience – A strong background in food and beverage operations is highly desirable.
What You’ll Get from Us
* Competitive Salary and live-in accommodation available on-site inclusive of bills.
* Career Progression – Opportunities to grow within Crieff Hydro Family of Hotels.
* Be A Leader Programme – Access to leadership development opportunities.
* Exclusive Discounts – 30% off retail, 50% off food and drinks, plus great savings on hotel activities.
* Team Rate Hotel Stays – Explore our hotels with discounted stays.
* Free Meals – Delicious staff meals provided.
* Wellbeing Support – 24/7 Employee Assistance Programme.
* Team Events & Annual Staff Party – We celebrate our people all year round.
This is a fantastic opportunity for an experienced hotel operator looking for a hands-on, dynamic role in one of Scotland’s most stunning locations.
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