Be Part of the Family
We’re a family business through and through – family-owned, family-run, and with a warm welcome for guests and team members alike. Across our seven hotels in three stunning Scottish locations, we offer great food & drink, cosy beds, and endless outdoor and indoor activities—all in a fun, dynamic place to work.
The Ballachulish Hotel
Perched in an unbeatable Highland location, the Ballachulish Hotel is where guests come to explore, unwind, and take in spectacular views. Our team knows the area inside and out, from scaling mountains to discovering hidden lochs - and we love sharing that passion with our guests.
About the Role
As Operations Manager, you’ll oversee the day-to-day running of the hotel, ensuring smooth operations while driving commercial success. From exceptional guest experiences to strong financial performance, you’ll take ownership of the hotel’s success while leading, motivating, and developing your team.
Leading by example, you’ll foster a positive, coaching-led culture, empowering managers and team members to excel.This position will report to the Hotel Manager and together you will construct the delivery of excellent guest experiences.
We are proud of our established, settled and successful team and we are looking for a particularly honest individual who wants to be part of a unique company and support the long term development of the Ballachulish Hotel.
What We Need from You
* Leadership Experience – Proven experience in hotel operations or general management, ideally in a rural setting.
* Financial & Commercial Acumen – A strong understanding of budgets, risk management, and revenue growth.
* People Management – Skilled at coaching, developing, and motivating teams to deliver their best.
* Customer Focus – Passionate about creating outstanding guest experiences.
* Industry Knowledge – Awareness of Scottish tourism trends and the challenges of a seasonal business.
* F&B Experience – A strong background in food and beverage operations is highly desirable.
What You’ll Get from Us
* A competitive salary plus a share of tips.
* Live-in Accommodation– On-site housing is available, withbills included, making your move stress-free.
* Free Meals– Stay fuelled and focused withdelicious staff mealswhile you work.
* A Friendly & Supportive Team– Work in afun, welcoming environmentwhere team spirit and well-being are a priority.
* Grow with Us– We invest in our people. Whether you’re looking todevelop new skillsor take thenext step in your career, we’ll support you every step of the way.
* Career Progression– With multiple hotels, departments, and roles, you’ll have plenty of opportunities togrow and explore new career paths.
* Leadership Development– Get access to ourBe A Leader programmeand develop the skills to take your career further.
* Exclusive Discounts– Enjoyfree leisure membership for you and a partner,30% off retail, 50% of food and drinks, plus great savings on hotel activities.
* Team Rate Hotel Stays– Take time to recharge withdiscounted staysat all of our hotels from just£30 per night- where will you explore next?
* Refer a friend initiative– earn a bonus up to £250-£500 for each successful team member or manager you recommend to us.
* Guest mention incentive– earn an extra £5 for each guest review which positively mentions you.
* Wellbeing Support– Access24/7 confidential supportvia thePenninsula Employee Assistance Programme, covering mental health, financial advice, and more.
* Team Events & Annual Staff Party– We love to celebrate our people! Enjoy team events throughout the year and alegendary annual staff party.
This is a fantastic opportunity for an experienced hotel operator looking for a hands-on, dynamic role in one of Scotland’s most stunning locations.
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