IT Service Manager required to join my Kent based client on a hybrid permanent basis. Technically hands-on, the Service Manager will be responsible for ensuring a "best in class" service across infrastructure & cloud based technologies.
Benefits Include:
* Hybrid working (2 days on site)
* %
I am keen to speak with any IT Service or IT Operations Lead, with a background in Infrastructure, who is technically hands-on. Ideally with experience in Financial Services or a highly regulated & corporate environment.
The role:
To work closely with the architect function, driving and delivering best in breed solution design. The role acts as the technical lead for IT project delivery and is responsible for a small team driving an innovation approach and adoption of best practices.
* The role will require being technically hands-on while ensuring excellent communication across the IT and business functions.
* Initially, the role will also include responsibility for transitioning operations (servers only) to the wider organisation based in India to free up senior staff.
Key Accountability & Responsibilities:
* Line management for the engineering team of technical architects and senior Infra engineers.
* Responsible for delivering high-quality projects on time and within budget.
* Aligning with company strategy and driving standardisation across the estate.
* Accountable for contingency planning.
* Implementing operational policies, constructing SLA/KPIs, and working with vendor management to ensure robust compliance and performance of outsourced service providers.
* Embedding service continuity disciplines through periodic testing of HA failover and redundant/resilient technologies.
* Participating in IT strategic planning, project planning, and budget planning efforts.
* Establishing and maintaining strong, strategic partnerships with vendors and service suppliers.
Knowledge & Experience Required:
* Significant experience in IT Infrastructure.
* Significant experience delivering large-scale mission-critical IT systems.
* Experience managing a team of IT professionals in a rapidly changing environment.
* Experience delivering services in cloud-based environments is highly desirable.
* Broad technical experience covering Windows infrastructure, Firewalls, Switches, physical/virtual Servers, VoIP telephony, and hosted bespoke applications.
* Significant experience in a Service Operations Management capacity, including all aspects of ITIL frameworks and project delivery lifecycle.
* Experience in the management and delivery of IT service/product contracts.
This role would suit candidates who are within commutable distance of Kent with a background in IT Service Operations.
#J-18808-Ljbffr