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Job Title: Regional Business Support Manager
Type: Permanent / Full-Time
Hours of work: 37.5 per week full time
Function: Operations
Reporting to: Head of Financial Planning and Analysis
Location: Midlands / East: Covering Bedford, Peterborough, Derby, Milton Keynes, London, Kent. This role is a regional role, based from Home with travel across the region when required.
Job Summary: This role is key to providing operational oversight of critical finance processes in Operations which includes maintaining standards, providing technical support and reinforcing financial discipline. The Business Support Manager is responsible for ensuring that the Regional Hub within the region follows the company’s standard operating procedures and policies and maintains a high level of consistency. This will include, but not be limited to, effective billing processing, rota management, invoicing, expenses, payroll, and managing the information of our employees and the people we support. In addition, this role will support the resolution of day-to-day financial issues which affect the profit and loss position for the region.
The role will form part of the regional leadership team. The incumbent is required to work closely with the rest of the Lifeways Group leadership to ensure that there is a consistent and transparent approach across the Lifeways Group that promotes the Lifeways Group Values, and seeks continuous improvement and shared best practices.
Key Responsibilities:
1. Maintain communications between the Regional Hub and team members in Billing, Credit Control and Finance Operations Support which form part of the O2C virtual team.
2. Ensure the Regional Hub within the region follows operating procedures, policies and document filing standards to maintain a high level of consistency.
3. Minimise under-billing.
4. Manage and monitor controls.
5. Ensure data integrity is managed and maintained.
6. Provide ad-hoc training, coaching and technical support.
7. Support the resolution of day-to-day financial issues which affect P&L position for the region via relationships with funders and managers across the region e.g., aged debt.
8. Act as the owner of key finance processes in operations and drive Continuous improvement.
9. Monitor portal uploads.
Experience, Skills & Qualifications:
1. Operational finance experience/background (billing, invoicing, credit control, utilisation etc.) is required and ideally experience in the Health & Social Care sector, although not essential.
2. Ability to discuss financial performance of region or area.
3. Experience of working across different geographies with multiple parallel stakeholders.
4. Able to effectively influence, engage and coordinate activities and drive consistency in working practices across business units.
5. Ability to thrive in a fast-paced environment and exemplify leadership and composure under pressure, while maintaining high morale.
6. Data-driven approach to decision making around commercial and operational practices.
7. Proficient in IT skills, including all Microsoft Office systems, in particular strong Excel capability.
At Lifeways we value our colleagues and work hard to develop their skills through the provision of training and support. We are expanding and so there are real opportunities for career development.
If you feel ready for a change and are able to take on new challenges in a growing organisation, we want to hear from you.
The Lifeways Group is an equal opportunities employer and is regulated by CQC in England, CIW in Wales and CI in Scotland.
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