Job summary To provide a quality administration service for Elective Services. To provide support to the outpatient services. This role expects excellent customer service and patient experience. To work in compliance with the Trust Access Policy and NHS Referral to Treatment guidelines. To work with Electronic Referral System to ensure smooth operation of bookings into all services. This role will expect the holder to be able to flex between services and the needs of the services. Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to; Hampshire IOW Healthcare NHS Trust, Hampshire and Isle of Wight ICB, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton Foundation Trust, South Central Ambulance Service or Hampshire Hospitals Foundation Trust Main duties of the job Always provide a good customer service experience for all patients. Update electronic systems with accurate data to support effective management information and meet recording standards. Book appointments for patients attending Outpatients using electronic systems and the E-Referral service. Prepare patient case notes for patient appointments. Ensure all diagnostic information required for patient's appointments is available using the systems available. Undertake general admin support including scanning, filing and audio typing. To report reasons for appointment delays and clinic cancellations. To assist with and maintain the necessary administrative procedures to ensure effective outcomes are achieved within Services. Monitor generic email inbox and action / distribute as required. Undertake a variety of clerical duties including photocopying, post, filing and scanning. Answer the telephone, dealing with enquiries and distribute messages for staff or providing information to callers as appropriate. Undertake specific projects as directed by your line manager Covering other admin posts in times of absence and planned leave. Distribute information to staff when required. To undertake any duties commensurate with the position About us Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight. With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve. Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time. Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working. Date posted 17 February 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 to £23,615 a year Based on full time hours Contract Permanent Working pattern Full-time Reference number 348-SW-6714 Job locations Lymington New Forest Hospital Wellworthy Road Lymington Hampshire SO41 8QD Job description Job responsibilities Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible. We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process. Job description Job responsibilities Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible. We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process. Person Specification Qualifications Essential Good standard of basic education with GCSE English language or comparable relevant work experience Desirable IT experience/qualification Experience Essential Using email and other Microsoft products. Effective verbal and written skills. High level of concentration Manage and prioritise workload Desirable Some experience in a customer service role would be desirable but not essential. Additional Criteria Essential Excellent customer service skills Excellent communication skills Accuracy Person Specification Qualifications Essential Good standard of basic education with GCSE English language or comparable relevant work experience Desirable IT experience/qualification Experience Essential Using email and other Microsoft products. Effective verbal and written skills. High level of concentration Manage and prioritise workload Desirable Some experience in a customer service role would be desirable but not essential. Additional Criteria Essential Excellent customer service skills Excellent communication skills Accuracy Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Hampshire and Isle of Wight Healthcare NHS Foundation Trust Address Lymington New Forest Hospital Wellworthy Road Lymington Hampshire SO41 8QD Employer's website https://hiowhealthcare.nhs.uk/ (Opens in a new tab)