At Ophelos, we believe in a different way to deal with debt. One that puts empathy and understanding front and centre, approaching our customers as individuals — no matter what they’re going through.
For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities.
That’s why we’re taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base.
Since our launch in 2021, we’ve worked with some of the UK’s leading companies, including Octopus, Scottish Power and Philips — helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe’s biggest credit management service and have begun the next phase in our growth — expansion into 17 European markets over the next two years.
The Role - Senior Product Manager (Growth)
As part of our acquisition, Ophelos are on an accelerated journey to roll out our products to 17 European countries - enabling us to support the financial health of millions of people. At the same time we will look to develop new, innovative ways to deliver value to our customers and clients.
We are expanding our product team's capabilities to drive product growth across new markets and deepen our presence within existing verticals. This role focuses on evaluating client needs, determining their business value, and building a strategic roadmap that incorporates these requirements to drive market launches and expansion.
You’ll join our product team and collaborate closely with our Head of Growth and Product Lead to define the Growth product roadmap in line with our company’s goals. In the role, you will be working within cross-functional Product & Tech teams and ensure we deliver the most impactful solutions to our clients’ and customers’ problems.
In this role, you’ll get to:
1. Own and drive the Growth product roadmap - prioritising and executing on initiatives that ensure product adoption in new regions, ensuring smooth market entry and integration with local systems.
2. Combine deep technical knowledge with sharp commercial acumen to deliver impactful outcomes.
3. Define and champion strong product process for great collaboration between Product & Tech teams.
4. Collaborate with various stakeholders and teams to define, drive and share your product vision, strategy and metrics for your area, providing context within the wider strategic vision and mitigating ambiguity where possible.
5. Build and nurture strong relationships across Product teams and stakeholders.
About you
We believe that no one is the finished article, however experience in the following is important for this role:
1. Substantial experience of working within Product Teams that are outcome-driven, focusing on understanding and solving problems, delivering high-quality product at pace. Bonus if this is in a B2B environment.
2. Efficient prioritisation. From bigger strategic opportunities to smaller, tactical quick wins - you can say ‘no’ when needed and communicate the ‘why’ behind your decisions.
3. You have a deep technical understanding of APIs and can understand data flows, enabling you to anticipate product feasibility and leverage that knowledge to deliver product efficiently.
4. You believe that good collaboration relies on more than just strong communication. You relish in providing everyone with the necessary support, information and influence to best achieve their goals.
We are continually evolving our benefits package at Ophelos. We currently offer:
1. Private healthcare through Vitality
2. Working from home set up
3. Cashback on costs of the dentist, opticians and more
4. 25 days holiday
5. Flexible Public Holidays (decide when to take time off)
6. Free access to counselling sessions through our EAP
7. Flexible Working arrangement - work from home or from the office
8. Cycle to work scheme
9. Company pension
At Ophelos, we are dedicated to ensuring that every candidate has an equal chance to succeed. If you need specific adjustments during the hiring process please let us know.
Here at Ophelos we are committed to pay transparency. That's why we share the salary range with every job posting.
Apply for this job
* indicates a required field
First Name *
Last Name *
Email *
Phone
Resume/CV *
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
Will you require sponsorship now or in the future? * Select...
Are you able to attend our Central London office 2 days per week? * Select...
#J-18808-Ljbffr