Milton Keynes University Hospital NHS Foundation Trust
Hours: 37.5 per week, all MKUH roles will be considered for flexible working
We are looking for a dynamic and experienced leader with a passion for transforming services to lead our busy and fast-paced Transformation team at Milton Keynes University Hospital NHS - a critical function in supporting the Trust to respond to national operational and financial pressures, whilst delivering our longer-term strategic ambitions.
Responsible for delivering our Transformation programme, you will be a senior transformation and programme manager adept at delivering ambitious change programmes, finding new ways of working to deliver cost and quality improvement.
You will be used to working in a complex system, managing sensitive issues and competing priorities. As our Head of Transformation, you will work alongside senior leaders within the hospital, the broader health and care system and with regional and national organisations.
If you have a track record in delivering service innovation / transformation and working at scale to deliver high quality programmes, we would be very interested to hear from you.
Main duties of the job
The Head of Transformation will have overall accountability for major transformation programmes and report into key Executive decision-making Boards, providing high quality and visible operational and strategic leadership.
They will drive the overall direction of the Transformation programme and ensure this aligns with the Trust's strategic vision and corporate objectives and lead the delivery of all the Trust's project and improvement programmes, working across the Trust (and with the system partners as required) to ensure that improvement is driven, embedded and supported by the Divisions and Directorates.
The post holder will also be responsible for supporting a culture of innovation and improvement across the Trust through regular sharing of ideas and best practice along with ensuring effective implementation. In addition, the Head of Transformation will further develop the reporting and governance framework that provides accurate and timely information to enable effective management of the individual programmes as well as assurance to the Trust Board.
As a Senior Member of the Trust's management team, maintain visibility and effective business partnering with key clinical leaders, enabling and promoting the Trust's collaborative working arrangements to provide the innovative and exceptional standards of patient care and experience the Trust is striving to provide.
About us
MKUH staff scored highest for 'I look forward to coming to work' (NHS Staff Survey 2023).
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
* Free on-site parking
* Free tea and coffee
* Great flexible working opportunities
* Discounted gym membership
* Lease car scheme
* Generous annual leave and pension scheme
* Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Job responsibilities
Main duties and responsibilities
Leading the programme teams in managing the delivery of transformation projects, including the management of changing demands and pressures that may impact project delivery.
Leading operational management of the Transformation team and change projects/schemes to best practice project and Transformation team standards. Embed the Trust's Programme and Project Management process which includes setting goals, objectives, resources, risk management, milestones, benefits and outcomes.
Providing senior programme leadership across all projects.
Maintain a coalition of support for the Transformation programme from the Clinical Divisions and all other Directorates to ensure effective delivery and implementation of the agreed transformation programmes.
Develop relationships and influence to ensure ownership of Transformation is achieved and that supportive and sustainable performance management frameworks are put in place.
Person Specification
Qualifications and knowledge
* Educated to master's level, or equivalent experience.
* Ability to demonstrate a high degree of self-awareness and a commitment to self-development / continuous professional development.
Experience
* Substantial experience, and evidence of significant achievement, in a senior management level in strategic level projects.
* Significant experience of leading transformation in large and complex environments within the NHS, which should include one or more of: Customer (patient) focus, Lean principles, Mapping (Value stream mapping, Workplace organisation (5S, visual management systems, kanban, waste walks, KPIs).
* Demonstrable experience in leading meaningful collaborations with clinicians and multidisciplinary teams.
* Experience of preparation and delivery of business plans, and the commissioning framework.
* Experience of implementing lean methodology in large-scale organisations.
* Demonstrable experience of leading significant programmes of work and change initiatives in partnership with a range of stakeholders, including at system and regional levels.
* Experience of working with Boards.
* Experience of working in a broad set of specialties within a healthcare environment and across different healthcare sectors.
Skills
* Highly developed programme and project management skills.
* Skilled in all aspects of effective problem solving and project management, including written and verbal communication, analysing complex data sets and driving others to action and impact.
* Knowledge of and skills in lean management methodology, patient flow pathway development and introducing quality systems.
* Has a good understanding of workforce issues, including requirements of workforce consultation.
* Skilled in performance management, organisation design and capability building and coaching.
* Highly developed leadership skills with the ability to enthuse, motivate and involve individuals and teams, and have them understand the Trust's and your performance expectations.
* Excellent inter-personal, communications and influencing skills, both oral and written.
* Ability to manage and deliver to deadlines and within resources.
* Ability to develop a small team of skilled professionals and build the capability of individual team members over time.
* Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working.
* Understands the requirements of Public and Patient Engagement.
* Able to work in a rapidly changing environment.
* Ability to motivate, inspire and provide innovative solutions.
* Confidence in achieving results in an inclusive and collaborative manner.
* Confident, independent and effective decision maker.
* Ability to "broad scan" to keep abreast of developments in the healthcare sector.
* Flexible and adaptable to change.
* Ability to work under pressure to demanding timetables.
Personal and people development
* Has the drive and energy to make things happen.
* Frequently goes "above and beyond" the call of duty.
* Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others.
* Uses evidence to make improvements, seeks out innovation.
* Has resilience, patience, authority, gravitas, and an ability to influence widely.
* Demonstrable commitment to and focus on quality, promotes high standards to consistently improve patient outcomes.
* Must be able to travel to and work at different locations and attend external events when required, including out of 'normal office hours.
* Persistence in achieving objectives.
* Reasonable flexibility in working hours to meet service needs.
* Demonstrably involves patients and the public in their work.
* Values diversity and difference, operates with integrity and openness.
* Actively develops themselves and others.
* Is honest and trustworthy.
Communication
* Ability to communicate highly complex / sensitive information to a wide range of audiences within the organisation and externally.
* Ability to deal with confidential issues in a professional and sensitive manner.
* Exceptional influencing and negotiating skills, able to promote innovative approaches to transformational change.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Milton Keynes University Hospital NHS Foundation Trust
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