Charnwood Borough Council in Leicestershire is searching for the latest member of TeamCBC We are looking for a passionate individual who is customer focused, a team player and wants help improve our local communities in Charnwood. The Council is recruiting for a Housing Options Team Leader. The Housing Needs Service is a very busy environment and faces several challenges to meet the housing needs of residents of Charnwood. The Team is responsible for the delivery of the following service functions: • Provision of the statutory homeless service • Management of the housing register • Allocation of council housing and properties made available to us by registered providers of affordable housing The team are focused on preventing households from becoming homeless by providing advice and tailored solutions, as well as supporting households in unsuitable housing to find more suitable accommodation. This is a fantastic opportunity to make a real difference to some of the most vulnerable people in our borough. What is the job role? As a Housing Options Officer Team Leader, you’ll be responsible for supporting the Council to carry out homelessness duties under The Housing Act 1996, as amended by the Homelessness Reduction Act 2017. You will be responsible for line management of 8 x housing options officers and 2x housing options assistants. You will have oversight of all homeless cases and assist officers with points of legislation when required. In this fast-paced service area, you will need to be creative, adaptable, and hardworking in order to prevent homelessness and ensure excellent case management services to our customers. The main duties of this role include: • Providing line management responsibility to housing options officers and assistants • Co-ordinating resources to ensure consistency of service delivery • Conducting case sampling of homeless cases to monitor quality of decision making and identify training needs and potential service improvements. • Supporting officers in making decisions in line with the legislation and statutory guidance. • Working on a rota basis to cover front line homelessness functions. About You The successful candidate will be customer focused, be organised and have a thorough understanding of homeless legislation. You will also fully understand the difficulties faced by people facing homelessness and have a proactive attitude tor evolving difficult situations. You will be a team player but confident to work independently and have a flexible attitude to working under pressure. We are looking for an individual with a positive outlook and a desire to deliver a quality service to our customers. A thorough working knowledge of housing legislation and statutory guidance, Microsoft Office applications and experience of managing a team in a housing environment is desirable. You must be able to maintain and update electronic information systems in accordance with data protection regulations. This role reports directly to the Housing Needs Manager and will be part of our wider Housing and Communities team. The benefits of working with us: • Agile working for many roles • Generous annual leave of between 35.5 and 40.5 days of leave (depending on length of service), inclusive of bank holidays • Most services are closed over Christmas • Opportunities for professional development linked to many roles • Access to the Local Government Pension Scheme • Free parking We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award. We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group. Find out more about this role and who we are by visiting www.charnwood.gov.uk/jobs About the Council Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people. We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets. Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together About Charnwood We are proud of our borough, and it is a great place to live, work visit and invest in. Charnwood boasts breath-taking landscapes which are great to explore. At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in the UK. It is a diverse community thanks to its student population and cultures from around the world. No agencies please.